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Four Seasons Resort, Palm Beach
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Reviews (2,312)
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1,675
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149
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All reviewsfrozen grapeshouse carice waterbeach staffkids clubtop notchpool areapool servicethe ritz carltonliving roomgreat beachexceptional serviceocean viewrelaxing stayfirst ratelevel of servicelong weekend
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Reviewed 24 September 2017

As I travel 100+ nights a year, I review most hotel with the idea would I tell a friend to spend their money here and be able to see them a few weeks later at a event, without hiding, with that I detail my stay at The Four Season in Palm Beach, it has all the "good bones " of a old house that needs an upgrade, being able to see past the age of the hotel , with the outstanding view of the ocean is always helpful, but it I look down and see dirty and old carpet, I forget about the waves along the beach. Our first meal at the hotel was cold, late to the table and well not a great start, I will say they try hard to make it right, so kudos to the staff, and that is the story here, the staff is much better than the told bones of the hotel, trying everyday to make up of r hotel that is in need of repair.

The pool staff is always looking for a 'tip" with much service, almost as if they are handing gout a basket at the church pew, this needs to be addressed by the management, the resterants pool side are very good, the drink are well crafted and staff is very clearly focused on the guest.

Room Tip: make sure Ocean View is truly the ocean not a tree or bush, do not take room on first floor
  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank stalkinghorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mazen_Saleh, Manager at Four Seasons Resort, Palm Beach, responded to this reviewResponded 27 September 2017

Dear stalkinghorse, 
Thank you for your kind words about our team. Please accept my sincerest apologies for any inconveniences you experienced during your stay. Please know that this is not typical of our standard and I have shared your concerns with our departments so that we can continue to improve and serve you better. I would be very appreciative of the opportunity discuss this further with you. Please contact me at mazen.saleh@fourseasons.com should you wish to do so. I look forward to hearing from you soon.  
Kindest regards, 
Mazen Saleh, Resort Manager 

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017

I wanted a night away from the hurricanes and chose the Four Seasons. It's a beautiful property right on the ocean. I was warmly greeted by Ameer Malek at the front desk. He took the time to ask how I was and what he could do to make my stay great. There was no wait, room was ready, and Ameer's friendly greeting was very appreciated. Larry took my bags to the room, got me ice and set up the room to my liking. He also gave me some good local info for things to do if I wanted. Everything is perfect, thank you Ameer and Larry!!!

Room Tip: Ask for ocean view room
  • Stayed: September 2017, travelled solo
    • Location
    • Cleanliness
    • Service
Thank bobbied915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mazen_Saleh, Manager at Four Seasons Resort, Palm Beach, responded to this reviewResponded 20 September 2017

Dear bobbied915, Thank you for your kind words. Ameer and Larry will be thrilled to know that they were able to make your stay perfect. We look forward to welcoming you back again soon.
Kindest regards,
Mazen Saleh, Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017 via mobile

An elegant old lady lazing on a quiet beach. After Orlando the FS at Palm Beach was perfect. It's an old style hotel but with a personality that can lack in newer resorts. It's quiet, it's elegant, the staff are excellent, the restaurant OUTSTANDING. Gorgeous beach , nice pool, lots of sun beds so never busy (and means you can avoid loud weekending New Yorkers who shout across the pool and drink endless frozen margaritas). Otherwise, we loved it. Thank You.

A special shout out to the Assistant Manager (forgotten name, he's the one that cycles!) who was attentive, interesting and a customer service pro.

Stayed: August 2017, travelled with family
Thank Charlie-EMPS-Henry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mazen_Saleh, Manager at Four Seasons Resort, Palm Beach, responded to this reviewResponded 20 September 2017

Dear Charlie-EMPS-Henry,
I am thrilled to that your experience with us was outstanding! Our team always aims to exceed guest expectations and will be delighted when I share your feedback with them. I look forward to welcoming you back to the resort soon.
Kindest regards,
Mazen Saleh, Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017

My family and I had a wonderful time. Everything in the Resort is first class. Lobby was extremely clean the beds were incredible. Staff was very helpful and you could tell they were happy working for the Four Seasons. My son had a great at the facilities kids club. The food and drinks were first rate.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
Thank 977nayleng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mazen_Saleh, Manager at Four Seasons Resort, Palm Beach, responded to this reviewResponded 19 September 2017

Dear 977nayleng,
I am thrilled that you and your family enjoyed your time with us. It was a delight getting to know your son in Kids for All Seasons and we look forward to welcoming you back again soon.
Kindest regards,
Mazen Saleh, Resort Manager

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Reviewed 16 September 2017

Amazing service, excellent atmosphere, lousy food. When you pay four Seasons prices you should expect to be amazed by the food. Unfortunately, we found that was far from the truth. The staff, however, was excellent and made us feel special and took terrific care of us during our stay. I would absolutely stay here again, but would find somewhere else to eat.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
Thank J1174IZshanem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mazen_Saleh, Manager at Four Seasons Resort, Palm Beach, responded to this reviewResponded 19 September 2017

Dear J1174IZshanem,
Thank you for taking the time to share your feedback with us. Although I am glad that you experienced excellent service and enjoyed the resort, I am truly sorry that your dining experience did not meet expectations. I have shared your concerns with the relevant department so that we can continue to improve and serve you better. I would love the opportunity to welcome you back again in the future.
Kindest regards,
Mazen Saleh, Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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