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“Awesome customer service offset by other glitches”

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Hampton Inn & Suites Panama City Beach-Pier Park Area
Ranked #8 of 48 Hotels in Panama City Beach
Certificate of Excellence
Olympia, WA
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Awesome customer service offset by other glitches”
Reviewed 19 October 2011

The front desk staff are absolutely phenomenal, and work extra hard to take care of their guests. They were not only super friendly and professional, but they gave me a free room upgrade since I was staying for several nights. And they also worked hard to correct deficiencies that came up. The rooms are clean, comfortable and spacious. My biggest complaint was that on a day I needed to get back to the room and get some work done after a morning meeting two key things went wrong: 1) the housekeeping staff did not service my room early despite a specific request to do so; and 2) the internet went down from noon for the rest of the day, and I couldn't get any of my work done at the hotel. Were it not for this, I would have given the hotel an excellent rating, as otherwise the price-to-value ratio is unbeatable.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mso65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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502 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Crittenden, Kentucky
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 14 October 2011

I've been here several times and the staff is always freindly and helpful,the rooms are clean ,the parking is convenient,and the free breakfast is very good.It is also a very good value compared with some of the other hotels I've stayed at in Panama City Beach.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ellen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, GA
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 10 October 2011

Check in was seamless. The desk clerk was friendly and helpful. The room was clean with a comfortable bed. Lobby and hallways were spotless. The breakfast area was clean and well maintained. I would definitely stay here again when in PCB.

Room Tip: Requested early check in 9 AM which was accomodated.
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  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caligirlAtlanta_GA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kitty Hawk, North Carolina
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 September 2011

The hotel is not walking distance Pier Park, but only a short cab ride (don't use the Rock n Roll bus, totally unreliable and confused owners). I went with a group of friends and we didn't rent a car and did fine on our feet and cab rides. The beach is about a 10-15 minute walk away, it had a lot of seaweed that kind of puts you off but we found areas that weren't so bad. The water feels amazingggg! You can catch a "beach bus" that is free going up/down the main roadway of the beach. It has timely air conditioning and it's FREE.

Go to Sharky's for lunch/booze during the day and the Spinnaker at night for good live music and cheap booze. They have a refreshing waterfall and it sits right on the beach, the fish tacos are amazing too.

Well stocked breakfast, very sweet breakfast host who could probably use a hand as it gets fairly busy in the morning for breakfast. Front desk and management very friendly, knowledgeable, and hospitable. The pool was heated by the Florida sun and was not refreshing. Fitness facility was up to date and in good condition. Either the hotel was new or newly renovated everything in the lobby and rooms were modern and up to date. Go to Shipwreck Island Waterpark, it's a blast and only about 10 minute cab ride. $30 or so to get in but apparently (we found this out while waiting in line) if you buy a scratch off and don't win, you can still get a $5 discount with the scratch off card.

Overall, this hotel was great and I would reccommend to my family and friends. I'd come back!

Room Tip: You can get a refrigerator upon request, first come, first serve but we got one no problem.
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  • Stayed August 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank missj727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tallahassee, Florida
Level Contributor
192 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 8 September 2011

This hotel boasts it is in pier park. The front desk person was very friendly and gave us the triple A rate for the inconvenience and she informed me that it was common for central resv to say the hotel is IN pier park. We were very disappointed to learn we had to drive two miles to get to pier park and that the beach was not in walking distance.
That aside, the hotel room suite was very clean and spacious and the breakfast was good. The pillows were very soft and made for an uncomfortable 2 nights of sleep, for me anyway. My husband and child slept well!

  • Stayed September 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Letsrolltimes5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Panama City Beach-Pier Park Area

Property: Hampton Inn & Suites Panama City Beach-Pier Park Area
Address: 13505 Panama City Beach Pkwy, Panama City Beach, FL 32407-2847
Phone Number:
Region: United States > Florida > Florida Panhandle > Panama City Beach
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Panama City Beach
#13 Romantic Hotel in Panama City Beach
#14 Family Hotel in Panama City Beach
Price range (per night): $205 - $462
Hotel Class:2.5 star — Hampton Inn & Suites Panama City Beach-Pier Park Area 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
Welcome to Hampton Inn & Suites Panama City Beach Pier Park Area. Soak up the sun and find many things to do from our hotel in Panama City Beach, FL. Lounge on white soft sand beaches near this Panama City Beach hotel, and visit nearby Pier Park for the area's best shopping, dining, and entertainment. Enjoy live shows featuring dolphins, sea lions, and tropical birds at Gulf World. Hit the green at Hombre Golf Course or play ball at Frank Brown Park. Splash into cool waters at Shipwreck Island Water Park. Visiting for business? Our hotel in Panama City Beach, FL is also near the Naval Surface Warfare Center, Sprint, Northrup Grumman and the Northwest Florida Beaches International Airport. You'll always get the complete package of amenities at Hampton Inn & Suites Panama City Beach Pier Park Area, from the clean and fresh Hampton bed(R) in each guest room to the free WiFi access and Hampton's free hot breakfast. After an exciting day discovering the area, re-energize in the fitness center, or relax in the pool at our hotel in Panama City Beach, FL. Friendly service, clean rooms, comfortable surroundings, every time. If you're not satisfied, we don't expect you to pay. That's our commitment and your guarantee. That's 100% Hampton.(R) Experience a fine standard for hotels in Panama City Beach, FL at the Hampton Inn & Suites in the Pier Park Area. ... more   less 
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Also Known As:
Hampton Inn & Suites Panama City Beach-Pier Park Area Hotel Panama City Beach
Hampton Inn And Suites Panama City Beach-Pier Park Area

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