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“Beautiful setting, very disappointing unit 510”

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Sterling Resorts - Reflections at Bay Point - Panama City Beach
Reviewed 8 October 2016

Party of two stayed for a week and enjoyed the beautiful setting, stunning view of lagoon and pass into Gulf of Mexico, immaculate grounds, clear and large well-maintained pool, and boardwalk to restaurant on water and private beach - all superb! Excellent site for peace and privacy and yet only 10-15 minutes from the honky-tonk of Panama City Beach proper. While Unit 510 was spacious and well laid out, and had of plenty amenities including meal and kitchen utensils, its overall condition put a damper on our stay - well-worn and stained furniture and rugs throughout; stale odor; worn sheets; soiled headboard, light switch and bedroom counter surfaces; 6 light bulbs found burned out upon entering; minimal bathroom and soap supplies; electric grills on balcony caked in grease; etc. Before you decide to rent this unit I recommend verifying with the owner/agent that she has corrected the deficiencies noted above, and has personally inspected this unit before you arrive. If only someone had cared about keeping this unit up, I would have rated this experience at 5 stars.

Room Tip: best views are 4th floor and above; but beware, only one elevator.
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  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReflectionsBP, General Manager at Sterling Resorts - Reflections at Bay Point - Panama City Beach, responded to this reviewResponded 10 October 2016

Good Morning!

We are glad you enjoyed the property and hopefully next time your visit will be more enjoyable as far as the room is concerned. This unit that you stayed in is owner-operator and not through Sterling Resorts so unfortunately I cannot attest to the condition but hopefully next time that you stay, the unit you book will be better!


Thanks !

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7 - 11 of 34 reviews

Reviewed 16 September 2016

I have stayed in many units at Reflections in the past two years that I would give an overall 4 rating to this property. I always try to stay on floors 4 and above for best views.

The good about 411: Appliances worked, with exception of wall mounted hair dryer that wasn't mounted to the wall so you had to put the entire assembly on the counter to use it. But it worked.

The bad: Bedding was gross. paper thin sheets and nasty brown velour blanket complemented by sateen bedspread. Every piece of furniture was worn and I used a towel to sit on the chairs/sofa when in the living area. Mildew in the master shower with silicon caulking hanging off. I'm no clean freak by any stretch but this unit is the Motel 6 of Reflections.

All these issues are owner issues, not mgmt. issues. Reflections is a great property, just not this unit.

Stayed: September 2016, travelled with family
Thank M C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 September 2016

Good Morning,

I personally apologize for the condition of the particular unit that you stayed in with us at Reflections at Bay Point. We value your business and hope this doesn't deter you from renting through Sterling Resorts in the future and we hope that the next unit you stay in will be much more accommodating. If there is anything we can do for you, please do not hesitate to call! Have a wonderful day!

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Reviewed 23 August 2016

Most people when they think of Panama City Beach they imagine wild spring breakers and craziness. Well I have found a place in Panama City that is so beautiful, pristine and peaceful and I also afraid to tell anyone. Reflections at Bay Point is absolutely stunning. The views of the water are incredible, the pool is unbelievable and the condos are so pretty.

They building has a beautiful spa and sits smack in the middle of two golf courses. There are bike trails and Pelicans Restaurant actually sits out on the water with good food and live music at night.

We loved sitting out on our deck watching all the boat traffic pass through the channel - so peaceful.

Room Tip: Condo 502 has great views, comfy beds and well stocked kitchen.
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  • Stayed: August 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Theresa Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 September 2016

Theresa,

We are thrilled you enjoyed your stay with us at Reflections at Bay Point. The property is such a beauty and a hidden gem, I believe, in Panama City Beach and I'm glad that you found us and loved the resort. We hope to see you in the future!

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Reviewed 10 August 2016

This place is amazing! Great resort near Panama City Beach yet tucked away from the crowds. I had the whole pool to myself one morning. There is a boardwalk that takes you to a cute little restaurant on the Bay. You can sit there and have a drink enjoying the most beautiful views. But there is more! Keep walking through the restaurant on down the boardwalk and there is a secluded beach!! The resort also has a full service spa. This is the place to be.

  • Stayed: July 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank Thomas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2016

This was our first trip to PCB and after seeing the main tourist strip along the beach, were so glad to be staying at this peaceful place on the bay. We stayed in an 8th floor condo which had an amazing view of the bay, golf course, marshes, state park, and on to the gulf. Just sitting on the breezy deck, watching the boat traffic was a much needed relaxation. Great amenities...the pool was amazing and large enough to accommodate both families and serious swimmers, although the water was too warm to be very refreshing. It was clean and very well maintained. We were provided with free movie rentals and saw that bicycles were available - not sure if they were rentals or free. You can rent jet skis, kayaks, etc. at the adjacent pier. A spa is on the location, but was a disappointing experience - a bit pricey for the substandard quality of services provided. Two restaurants are nearby - the Pelican, just a short walk out on the pier, and Club 19 near the golf course. We had multiple positive dining experiences at both places. While the property was clean, well maintained, and well appointed....our condo was a bit disappointing for the price. Beds were comfortable, but other furniture was well worn and, as a result, not very comfortable. The tile floors in the condo needed a good steam cleaning, as our bare feet and flip flops were black from walking on them! Basic appliances, garbage disposal, etc. were well worn and should be repaired or replaced. We'll ask more questions before accepting a condo on our next visit...but enjoyed the experience overall.

Room Tip: Go for the 6th through 8th floors, which have the best unobstructed views.
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  • Stayed: July 2016, travelled with family
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1  Thank 2395Deb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sterling Resorts - Reflections at Bay Point - Panama City Beach

Address: 4100 Marriott Dr, Panama City Beach, FL 32408-8018
Region: United States > Florida > Florida Panhandle > Panama City Beach
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Swimming Pool
Hotel Style:
Ranked #57 of 82 Speciality Lodging in Panama City Beach
Price Range: S$231 - S$403 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sterling Resorts - Reflections at Bay Point - Panama City Beach 3.5*
Number of rooms: 86
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