First, the hotel is a little dated, they are updating it including soundproofing. They keep it clean, the staff is absolutely top notch. My family stayed here during the beginning of the COVID-19 Crisis, they made a difficult time much more pleasant. Highly recommend.More
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The mattress in our room was extra firm. If not for the hard mattress, this review would have been higher. This would be a good place for an extended stay (except for the hard mattress). Comfortable suite with a kitchenette and full-size coffee pot, toaster, and dishes. Fitness room is small and the eliptical trainer did not work. Friendly staff.
Hello oldsgm,
Thank you for your candid review. We appreciate your comments about our long-term stay suites. We strive to make all our guests comfortable and to provide a comfortable good night sleep, I apologize that we were not able to provide that rest for you.
Thank you again for your review!
Long gone are those days where I enjoyed ”driving” across country 8-16hrs straight.
As such, my intention to do a short drive of 3-4hrs turned out to be an imaginary remnant of thought after a slap of an 8hr drive reality that necessitated a late check-in.
That's when those heavily cloud9 like pillows @ Townplace suites were calling my name!
Given the late check-in, I found my recent experience w/ Marriott's Townplace suites - Pensacola to be fluid...the welcoming was warm and hospitable, my room was as per my Marriott profile preferences...and the bed and PILLOWS failed not in the least bit in its performance in giving me a goodnight sleep.
Hats off... totally above par Townplace suites - Pensacola!
Hello Nenabena,
Thank you for choosing to stay with us and for taking time to give feedback about your stay. We really appreciate hearing from you and are happy that everything was pleasant. We will see you again when you are in the area.
Safe Travels,
Melanie Pipes
General Manager
I am a Marriott points person. I always stay at Marriott properties, often in TownePlace Suites because I like that they have a kitchen in every room (with a full sized refrigerator), yet still offer free breakfast, and that the rooms are so affordable. I have even stayed in this particular hotel before, 2 years ago (it was totally fine during that visit). I think part of the issue is that the property is getting older; there were a few minor issues in the room (the fan in the bathroom doesn’t work, the mattress on the pull out couch is definitely old and needs replacing) - nothing that I would complain about to staff since I was only here one night. But the main thing is that the walls are apparently so incredibly thin that I was awake from 2 AM to 5 AM listening to people above me and on the side of me - moving furniture, dropping heavy things (suitcases?) on the floor, having sex, and I could even hear someone snoring. I had been so tired after a long day and had gone to bed early, excited for sleep. So when I awoke to the cacophony of noise that lasted for hours, it was kind of disheartening. Needless to say, i’m still tired this morning. I asked the manager about it just now, and he said that lots of people who stay here are coming back from “the clubs” at that time. I had no idea that the Pensacola TownePlace Suites was a destination of club goers who like to throw suitcases around at 3 AM, but there you go. I will definitely still stay at TownPlace Suites again, in general, because they usually are ideal for me when i travel; but definitely not at this particular one.
355shelleya,
Thank you for taking your time to let us know that you experienced a sleepless night. I apologize that the noise from above was preventing you from getting a good nights rest. I'm glad your first experience with us was pleasant. I invite you back to let us deliver a Marriott restful and refreshing nights sleep. I, also, was unaware that Pensacola was a destination for club goers and I can assure you that TownePlace Suites does not condone noisy or misbehaving guest. We have a 10pm noise policy as most of our guest are here on assignment or traveling through. I apologize, again, for your uncomfortable stay
Checkin was quick, the room was clean and comfortable. Breakfast just okay, but I didn’t expect much. Staff was friendly and accommodating. Only stayed one night for a business trip. Needed to extend it another night, but the rate for the second night was $41 more so we moved to another hotel for the second night.
Companion663091,
Thank you for your great stay review and recognizing our friendly and accommodating associates! I apologize that we were unable to accommodate your second night due to rate. Thank you again for taking your time to let us know how we are doing.
One of the most caring, concerned staffs I’ve encountered, and I’ve stayed in hundreds of hotels in over 55 countries. The breakfast is very good for this level of hotel; hot eggs, sausage, hot/cold cereal, fruit, pastries, etc. Rooms were clean with a full kitchen.
It’s clear they are trying to earn business the right way.
Tom_Texas_traveler,
Thank you so much for recognizing our caring, concerned associates. How nice to read such a glowing review and see the smile that it puts on their faces! We are trying to earn business the right way and our guest, such as yourself, take time out of their busy schedule to let us know that we are earning their business. Thank you, again, for recognizing us. We really appreciate you!
