Thank you for choosing to stay with us on his business trip and sharing your feedback. I trust that all is well.
Providing comfortable accommodation is all that we aim for, and I am thrilled that our comfy beds, clean room, and fully equipped kitchen helped you in getting such. I am sorry, however, that we failed to meet your expectation because of the hotel's atmosphere. I welcome your thought on the need for updating. I assure you that your feedback will not go unheard as the Management team has been made aware of your dissatisfaction, and I am sure they will use this as a reference for improvement.
I hope you give us the chance to turn things around the next time you stay with us.