Excellent hotel. I loved the inside room decor. The only complaints are: like other rooms there is not enough lighting, and the shower head was too low.
The location is tough to beat. Walking distance to everything downtown.
I will stay there again!!More
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Booked this hotel for the proximity to the downtown area...we were without a rental car for some of the time, so it was perfect to walk to restaurants and coffee shops. I was worried it would be loud, but did not hear anything from the street. The breakfast offering was great! I haven't been to hotel since COVID that actually offered items other than cereals and yogurts...so that was a big plus. The room was quiet and the beds were very comfortable. We did not use any of the amenities, but the pool was open. Plenty of parking in the lot behind the hotel. I would probably stay here again.
We are glad our location suited your needs and that you enjoyed your stay. We look forward to your next visit. Thank you for your good review.
Stayed here for two months. They only clean the rooms when you complain . You have to get your own towels. Take out your own trash . This place is filthy. It was close to our job is the only reason we stayed. If your going for a vacation stay elsewhere!
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We take your comments seriously as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
The toilet squirted water out of the bowl when I flushed and it hit my leg. I thought it may have been my imagination so I stood to the side and flushed again. Not my imagination. The water shot a good 3 feet and hit the wall beside the shower. I assumed it was some mechanical malfunction or maybe a cracked bowl so I looked inside. Big mistake! The rim was clogged with....lets just say it was nasty. I had a manager come by the room to see the unbelievably disgusting reality. Like many managers of today, she thanked me for pointing it out and said that she would have housekeeping take care of it..... and then, silence. "Not even close," I said. That "crap" sprayed on my leg! I will expect a full refund. I had been there two nights. When I checked out, the hostess offered a refund for one night.
If you or I were that manager, what would we do to show that we understand our accountability for such a disaster and how detrimental to our business it could be to have that ugly truth about our Hotel get out on line. Not near the effort that I would have made to compensate for such a disastrous customer experience. How difficult is it to keep a toilet clean? Makes you wonder about the beds and the towels, doesn't it?
I assure that we are reviewing our cleaning and inspection process to ensure that situations as you experienced do not happen again. Thank you again for your patronage.
This hotel I only a few years old and it the filthiest one I’ve stayed in in a long time. My room smelled like a cat had lived in it for two weeks without a litter box. Both the chair and couch were very stained to the point we only sat on the bed. The shower had both Black Mold & Red Mold, see the pictures. It’s a real shame. Oh, Parking, what a joke. They were replacing the roof so the roofers had the parking lot covered up. We had to park two blocks away.
Our goal is to create a rewarding experience for our guest and based on your feedback it seems as though we have fallen short on this occasion. Feedback such as yours helps us to identify areas where we need improvement. It's the attention to detail and proactive service that separates one property from another. We strive to ensure your every need is met, but it seems we can do better. Please know our team is reviewing your comments as a way to better serve you going forward. We hope to welcome you back whenever your travels bring you back to our area.
Traveled here for work and staff was great, Jeless and Jordan at front desk always went above and
beyond to satisfy our needs. Always staying here when I'm in town
The rooms were clean and comfortable, and the hotel Manager was very nice.
Your good review is appreciated by all of us here at the Holiday Inn Express Pensacola Downtown. Thank you! It is nice to know you will be returning again on your next visit to our area. We look forward to seeing you again.
