I was so excited about the location of this hotel as Downtown Pensacola is definitely lacking in Hilton and Marriott options. Very clean and staff very friendly and professional. . . The first few hours of stay were truly perfect. But Dear God, then the noise starts. I’ve been trying to tune out neighboring room’s TV blasting all afternoon . . . and then the relentless street racing of mufflerless cars started this evening . . . It’s after 9:00 and still going on . . . No sirens or law enforcement to be seen or heard. I called front desk and was told no other rooms off the main drag are available but usually stops by 10:00 or so. As I’m here for business and it’s a weeknight that’s just not going to work as I need sleep before the 7 hour drive tomorrow. I’m so bummed as this seemed like such a convenient location but not if I have to listen to obnoxious cars racing through downtown.

My team and I, four total stayed for 4 nights at holiday in. Downtown . I travel all over the country for work I seen every hotel possible from motel 6 to ritz Carlton. And you know what you get which each experience . Holiday inn was great clean as expected .
But the service is second to none . I have rarely experience this level of care and kindness. Even from 5 star hotels. Leslie at front desk needs a promotion . We had all shorts problems from credit cards not working to swapping rooms . She did everything with a smile and was so nice and kinda to my team and me . She made it a breeze and with a great attitude . Leslie thank you ! If I’m every in town again I’ll stop by and say hi.

I was welcomed by Jordan (great Guest Service skills). She made me feel welcome and was attentive to my questions and answered them all. She had the best suggestions! I would revisit this property. The staff was very helpful and the breakfast filled me up.