Great location within walking distance to the waterfront and historic district. Staff was super friendly and helpful. Rooms were clean and nice. Breakfast was very good and they even had cookies and popcorn in the lobby. I would definitely stay there again.More
Wyndham
Hotels.com
Expedia.com
Our stay at the Hilton Garden Inn Pensacola was truly exceptional. We were greeted warmly, our room was spacious, very clean, had a comfortable bed, and the delicious breakfast was a wonderful surprise. It's a full breakfast, not a packaged continental "muffin-in-a-bag" type of thing. Every person there was friendly and professional. And the location couldn't be better -- just a couple of blocks from restaurants, shopping and the Saenger Theater. Every time we come to Pensacola in the future, we will stay here without hesitation.
Thank you for your good review and for choosing to stay with us when you come to our area. We are glad we were able to give you such a good stay and are looking forward to hosting you again here at the Hilton Garden Inn Pensacola Downtown.
I was so excited about the location of this hotel as Downtown Pensacola is definitely lacking in Hilton and Marriott options. Very clean and staff very friendly and professional. . . The first few hours of stay were truly perfect. But Dear God, then the noise starts. I’ve been trying to tune out neighboring room’s TV blasting all afternoon . . . and then the relentless street racing of mufflerless cars started this evening . . . It’s after 9:00 and still going on . . . No sirens or law enforcement to be seen or heard. I called front desk and was told no other rooms off the main drag are available but usually stops by 10:00 or so. As I’m here for business and it’s a weeknight that’s just not going to work as I need sleep before the 7 hour drive tomorrow. I’m so bummed as this seemed like such a convenient location but not if I have to listen to obnoxious cars racing through downtown.
Thank you for sharing this invaluable insight into your recent visit. We are truly disappointed to learn that you did not enjoy your time with us because of outside noise. Please know our team is reviewing your comments to see what can be done as a way to better serve you going forward. We hope to welcome you back whenever your travels bring you back.
My team and I, four total stayed for 4 nights at holiday in. Downtown . I travel all over the country for work I seen every hotel possible from motel 6 to ritz Carlton. And you know what you get which each experience . Holiday inn was great clean as expected .
But the service is second to none . I have rarely experience this level of care and kindness. Even from 5 star hotels. Leslie at front desk needs a promotion . We had all shorts problems from credit cards not working to swapping rooms . She did everything with a smile and was so nice and kinda to my team and me . She made it a breeze and with a great attitude . Leslie thank you ! If I’m every in town again I’ll stop by and say hi.
We will be sure she knows how much you appreciated her great service. Thank you for your good review and we look forward to hosting you again here at the Holiday Inn Express Pensacola Downtown, an IHG hotel.
I was welcomed by Jordan (great Guest Service skills). She made me feel welcome and was attentive to my questions and answered them all. She had the best suggestions! I would revisit this property. The staff was very helpful and the breakfast filled me up.
We are glad you got to return and explore our area. Thank you for your good review and we look forward to hosting you again here at the Hilton Garden Inn Charlotte/Mooresville.
I was in Pensacola for one night to attend a concert at the Saegner. Hotel is in a great location and I was able to walk to the concert, restaurants/lounges and shops. Hotel staff was very friendly and accommodating.. I was amazed at the quality of the breakfast items. I will definitely stay here again on my next visit to Pensacola.
We are glad our location suited all your needs and that you enjoyed your stay. Thank you for your good review and we look forward to hosting you again here at the Holiday Inn Express Pensacola Downtown, an IHG hotel.
