Fantastic location and great staff. We had an opportunity to have a business meeting at this hotel and not only the hotel is updated, clean and in great location but the staff is very welcoming and accommodating. Highly recommended for brainless travel.More
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This is one of the nicest IHG properties that I have stayed in. Lobby, amenities and room were all very clean and modern. The breakfast was very good and there was fresh grapefruit every morning.
The very best part of the stay, though, was the staff. Everyone was genuinely friendly and helpful. It seemed that they were all part of an engaged team that enjoyed working together.
The location of the property is great- walking distance to restaurants, a museum and good bars.
We are glad you feel we have a great hotel here at the Holiday Inn Express Pensacola Downtown, an IHG Hotel. Thank you for your good review and we hope you return again soon.
We spent $271 for a room but the room which was worth about 1/2 of that. It was a basic room, nothing fancy but it was booked during a local arts festival which probably doubled the price. We thought the hotel was not a clean crispy hotel for being so new. It was cluttered with supply boxes of toilet paper, towels, etc. and post it notes on the walls . It generally gave you the feeling of a sloppy operation. We were especially offended by the smoking urns on the front porch. Before you enter the lobby, you get a whiff of smoked cigarette butts. The toilets were the smallest we have seen. They were so low you needed help getting of them. I am glad we only stayed one night.
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and are looking into your comments. We want to be sure all our guests as good a stay as we can make it. Thank you again and we hope to host you again in the future.
Excellent choice to stay in Downtown Pensacola. Convenient location in walking distance to baseball stadium, downtown shops and restaurants, etc. Room and facility was very comfy and clean. Staff very friendly and helpful. Hot breakfast was also great.
We here at the Holiday Inn Express Pensacola Downtown, an IHG Hotel are glad you feel like you made an excellent choice in choosing to stay with us. Thank you! Please know we look forward to hosting you again the next time are in our area.
Great location within walking distance to the waterfront and historic district. Staff was super friendly and helpful. Rooms were clean and nice. Breakfast was very good and they even had cookies and popcorn in the lobby. I would definitely stay there again.
Staff here at our hotel the Holiday Inn Express Pensacola Downtown, an IHG Hotel is glad that they made your stay enjoyable and that you want to return. Thank you for your good review and we look forward to seeing you again.
Our stay at the Hilton Garden Inn Pensacola was truly exceptional. We were greeted warmly, our room was spacious, very clean, had a comfortable bed, and the delicious breakfast was a wonderful surprise. It's a full breakfast, not a packaged continental "muffin-in-a-bag" type of thing. Every person there was friendly and professional. And the location couldn't be better -- just a couple of blocks from restaurants, shopping and the Saenger Theater. Every time we come to Pensacola in the future, we will stay here without hesitation.
Thank you for your good review and for choosing to stay with us when you come to our area. We are glad we were able to give you such a good stay and are looking forward to hosting you again here at the Hilton Garden Inn Pensacola Downtown.
