Comfortable bed, big room. Friendly enough staff. The whole concept is there but there are parts of the execution missing. Older building, but very clean. Fails on boutique hotel status. Unrefriderated breakfasts items. Juice was sour.
Hotels.comHotels.com
This place is an amazing place to stay. The pictures provided were exactly what the hotel looked like. The rooms are very charming, love the antique furniture. Everything was clean, I love the wood floors in the room. The staff was friendly and helpful from the time we checked in until we checked out. It was an enjoyable experience! We would definitely stay here again!
The good stuff:
- The bed was very comfortable.
- Amazing location - close to everything.
- The housekeeping staff was very friendly.
The not so good stuff:
- The doorhandle was falling off and when I told the young man at the desk at checkout on 07/03/2022, he said, "Yes, our hotel is old." (That doesn't mean you can't fix it).
- Bathroom floors were sticky.
- Hot water took forever to come on.
- Drapes didn't cover the entire window.
- Cookies put out (they were good) but were still there 9 hours later. Ick.
- Two front desk personnel (two women, again on 07/03/2021) were complaining about guests arriving early for check in and being pretty rude about it - like they were being put out by customers showing up. I was sitting in the lobby while they were complaining - you would think they'd see me sitting in plain sight and stop complaining.
- They offer 'breakfast' which was microwaved eggs that were put in a crock pot, hard boiled eggs, toast, pre-made waffles (gross) and a bunch of pre-packaged crap. We ate elsewhere.
- The front desk personnel was rarely at the front desk if you needed them and had no way to reach them. So you just stood and waited.
- Way, way overpriced for what you were getting.
I canceled my reservation outside of their 72-hour window due to a family illness and they still charged my credit card. I would never stay here or recommend it to anyone.
As a small business owner myself I would never treat my customers this way.
Our manager can only recall one situation of this happening, and that was a cancellation during Memorial Day weekend where the guest was supposed to attend a graduation and decided not to come (she does not recall any mention of family illness). We did charge one night because it was a last minute cancellation during a holiday weekend and we had turned other reservation requests away (because we were full), although the manager did not charge for the second reserved night. I apologize that our cancellation policy was not to your liking, but we appreciate your feedback and will pass this along to the owner.
I had high hopes for this Inn. It has character, great bones and a lot of potential. However, it needs serious TLC.
My husband and I had room #2 and the bathroom needed help. All the fixtures coming off the wall. Tub was not very clean. The towels were paper thin and dingy; I ask for a couple more towels and they were just a bad. The pillows are lumpy and flimsy.
I hope management will update this Inn because the location is amazing!
Thank you for your review & thoughts, J! We'll pass this along to the manager and owner. Hope we'll have the opportunity to see you again!
The Inn is very well kept, uniquely set up, and has amaizing staff. It was a quiet and relaxing stay. It was walking distance from several nice boutiques, restaurants, and bar & grills. I will definitely book with them again on our next stay.
Thank you very much for staying with us, and for the kind words! We'll look forward to seeing you again. :)
