I was forced to evacuate my home during hurricane Dorian and booked a trip 9/2-9/4. The hurricane slowed down giving us more time to prepare, so I called the front desk to cancel 9/2 and keep 9/3-9/4...the front desk woman said "your all set". We show up on 9/3 after driving over 6 hours to be told they have NO reservation under my name. I provided my confirmation number and she also couldn't find the reservation. Thankfully, I thought, she had a room and made a new reservation for a higher price than I originally had booked at...but I took it as I had no other choice and was thankful to have a place to stay after being told to leave my own home. I had a pleasant stay overall; however, upon return home I found I was charged for a no show for the first booking (that I wanted to keep, but they couldn't find) along with my new booking the woman had made when she told me I had no prior booking. So conveniently they booked me a new reservation so that they could also charge the no show fee, when I clearly had called to cancel the first night. WHY WOULD I HAVE TWO RESERVATIONS and WHY WOULD I WANT TO PAY MORE FOR THE SECOND reservation. And the hotel GM, Deep Brar and the Guest Relations Manager, Ashley have flat out refused to speak to me on the phone, never return calls or emails...but just flat out denied refunding the no show fee. And I saw this has occurred to others prior to me, so beware of your reservations here. Very poor choice by management!!