I have been to this hotel several times over the last few years and always know what to expect. It is an older hotel. The rooms are clean, the staff is friendly and helpful. There is a great buffet breakfast. Prices are reasonable. It is right off I-10 and there is plenty of parking.
Wyndham
Hotels.com
Booking.com
Checking in Heather was very friendly and welcomed us as we entered , as a matter of fact just about everyone that works there is friendly. Our room was clean, the over all inside is a little outdated , My room had a few problems that maintenance, like dresser drawer are falling apart , bathroom sink knob just spins , bedroom a/c extremely Loud ..and the couch is not comfortable. My bed was comfortable, room cleaned the laundry room was disgusting bugs change was inside the washer and dryer ! We requested a early check in and checkout also , Now lets talk out Breakfast, was amazing , Connie does a great job, eggs sausage biscuits sausage gravy waffle maker all kinds of juice pink lemonade, cereal fruit etc .. stop at front desk to make sure we had a late checkout and was told you have to pay for a late checkout .. hmm ? Going to stay another night , Nope if you charge for late and early check in / out .my money will go down the street
We arrived on our motorcycle to the Quality Inn in Pensacola during the height of a terrific rainstorm. The front desk staff were friendly & helpful & allowed us to park the motorcycle under the front door canopy & gave us a list of restaurants which would deliver dinner during the storm. Our room was a good size, clean, comfortable, nice bed, good supply of towels & toiletries. We were able to do our laundry in the guest laundry room. We could see the beautiful pool area in the middle of the hotel grounds but we didn’t go swimming in the rain. Breakfast was good with a nice selection of foods.
Most of the people were friendly. Housekeeping did not come unless requested. It had a small game area with pool table pinball etc. Breakfast was okay but eggs were not really scrambled looked like boiled eggs chopped up. Pool needed cleaning badly scum on the bottom.
The A/C didn’t work. There was mold in the room under the a/c. The floor was full of water. The air conditioner didn’t work in our room and it was horrible hot in Florida the front desk sent maintenance and he stood there in front of the a/c and said well I told them they needed drip pans in the rooms. We ask to be moved to another room and was told no nothing is available they refused to call a sister hotel. Called choice 800 number and was told they couldn’t help until we checked out of the room. So after spending the night in a mold infected no air conditioner room we go to check out and was told the manger is never at the property and they gave us 10% off the room. Ask them if they would leave their family in that situation and was told no, so basically that tells me the hotel itself and choice hotels don’t give a crap. Very nasty I have more photos but can’t add more that 10
This hotel has a lot of great potential. There were issues that could be worked on. For example, the “game room” that’s advertised had a few things with an “out of order sign.” There were multiple ice machines with an “out of order” sign. We actually only found one that worked. Vending machines with an “out of order” sign. During the continental breakfast, the employees had to announce that they were out of syrup…..with a long line at the waffle maker.
