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Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel
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Reviewed 7 December 2020
Great Stay

One week and never a problem. The hotel is clean and convenient to NAS Pensacola. Customer service was superb. The clerk that checked me in, Shannon, was super friendly and helpful. Saw her several time throughout my stay and she made it seem like I was coming home. This is definitely where I will stay for future visits to the Pensacola area. What a time. What a find.

Date of stay: November 2020
    • Value
    • Cleanliness
    • Service
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Reviewed 25 July 2020 via mobile
Attitude

Checked in July 24 and the front desk clerk has the worst attitude i have ever seen. Its like she shows that she doesn't want to work there. Doesn't greet you if you go to the snack bar i waited almost 5 minutes to pay while she talked on her cell phone. I travel a great amount and I will not ever stay there again. And I won't recommend this place to anyone until she is gone.

Date of stay: July 2020
Trip type: Travelled on business
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Melissa Stearns, Owner at Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel, responded to this reviewResponded 29 July 2020

Thank you for taking the time to post a review from your stay with us. I would like to apologize that you had issues with customer service I understand your disappointment, and this should not have been the case. I will share your review with my front desk agent for improvements on our end. We appreciate you for staying with us.

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Reviewed 24 February 2020
Nice hotel

Just spent one night, didn't have reservations but had no problem checking in. Keisha was on the desk and was very helpful, got me a really nice comfortable room. Will definitely stay here again if the need arises.

Date of stay: February 2020
Ask James K about Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel
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hiexpresspensacola, General Manager at Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel, responded to this reviewResponded 24 February 2020

Greetings James,

We are so glad that you stopped in to visit us while in town. How awesome that Keisha was able to take great care of you! We hope to see you again next time!

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Reviewed 9 February 2020 via mobile
Great experience

Superb customer service and had a very relaxing stay. Staff are very friendly and exceeded my expectations in terms of customer service and satisfaction. Breakfast buffet was included in the room price and gad a very good selection of food and drinks. Highly recommended!

Date of stay: January 2020
Trip type: Travelled on business
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hiexpresspensacola, General Manager at Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel, responded to this reviewResponded 24 February 2020

Greetings valued guest,

Thank you for taking the time to leave us such a great review. We are so glad to hear that we exceeded your expectations. We look forward to your return!

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Reviewed 26 January 2020
Clean, Nice Hotel

We stayed out of town on work and this was one of the closer hotels to our job. From the way we came in, it was a bit odd to get into the back side of the hotel but that wasn't an issue. Big, super clean room. Breakfast the next morning was great and had a big assortment- they had little to go bags that made taking it with us easy. Lady checking us out in the morning was super nice, as was the lady who helped us book the room over the phone that first day.

Only reason this was given four stars is because we were woken up between 1:00 to 1:30 AM by someone blasting their bass outside in a car parked nearby and then a bunch of loud people in the hallway yelling and slamming their room doors for quite some time..Made getting back to sleep difficult with a 4+ hour drive back later on that day. Otherwise though, hopefully this was just some unlucky evening for us, because the hotel is nice and the service was friendly/helpful too.

Date of stay: January 2020
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Ask AlabamaTraveler2019 about Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel
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hiexpresspensacola, General Manager at Holiday Inn Express & Suites Pensacola West-Navy Base, an IHG Hotel, responded to this reviewResponded 24 February 2020

Greetings valued guest,

Thank you for taking the time to leave us such a wonderful review. We are glad to hear that you enjoyed your time with us minus the noise issues. Please accept our deepest apologies. We hope that this will not stop you from coming back to visit us again. Have a great week!

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