Customer service was top notch by jeremiah!!
Thank you for your service!!! My wife wanted a tea bag. Jeremiah went above and beyond. Little things make your visit pleasant. Thank you! I hope you go places because you are in the right field!More
Wyndham
Booking.comBooking.com
Hilton Honors member for 20 years
This property is staffed by friendly people who like what they do
Say hello to JERI and RON
they are pleasant and polite, wise and witty!
the hotel is immaculate if you care for that kind of thing, ha ha
100 feet from Dunkin'
Dear Frank,
Thank you for your recent stay and your lovely review. Jeri and Ron will be thrilled to see your kind comments about their attention. We are also happy to know how much you appreciated our attention to spotless accommodations. It is our hope we have the opportunity to welcome you back to Hilton Garden Inn Pensacola Airport - Medical Center.
Great place to stay lots of things close by the shuttle drivers will take you. The staff was outstanding. From the front desk, bar and shuttle drivers. Room was nice and clean, bed and pillows were nice. If you are in the area stay there. Close to the Airport too.
Thank you for sharing your compliments on your recent stay at Hilton Garden Inn Pensacola Airport - Medical Center. It sounds like we impressed you with our impeccable service and clean accommodations! On behalf of our team, we can't wait to welcome you back to our property!
Very unhappy that you must request housekeeping services if you are to receive them. If you are not going to provide those services, then discount your rooms. Even after request, got poor services (left trash in trashcan and on floor). Waitress serving breakfast unhappy and complainer. Overall, OK stay, but, lack of good housekeeping services put a major damper on overall stay. Room was clean upon arrival. Guests should know that if you stay at this hotel more than 1 night, and you want clean towels and trash dumped, beds made, you must request those services 24 hrs. in advance. Sad. Should mention that desk staff did try to make up for poor housekeeping services with 2 free breakfast vouchers. Then we got to listen to waitress complain about our arriving for breakfast "at the last minute" and how much she has to do for that job (serves and washes the dishes). Need to figure out how to attract good, hard working employees and how to make them feel appreciated and keep them happy, without increasing the cost of the room to the point that no one wants to pay to stay there. Good luck.
Dear Ed,
Thank you for choosing to stay with us. It is good to hear that your room was clean upon arrival and that you had pleasant interactions with our front desk team. Please know we are always looking for ways to improve our guest experience and will be speaking with the relevant departments regarding your concerns. We thank you for your feedback and hope you will come back and see us again in the future.
In town for a swim meet and my wife needed a good place to work. Very friendly staff welcomed us and the resuraunt had meal options. Clean quiet room allowed a good night's rest. The room and network strength made work very easy. The location near resturaunts and the hospital are very convenient. Easy access to airport or other areas in Pensacola. A good, reasonable cost place to stay. Will be back for future visits.
Dear Jim,
We're happy to hear you and your wife were able to work and rest well in our clean, comfortable accommodations. Thank you for highlighting our diverse meal options, friendly service, and ideal location as well. It is our hope the swim meet went well, and you all had a great time enjoying Pensacola. Should your travels bring you back for business or leisure, we hope Hilton Garden Inn Pensacola Airport - Medical Center will be your first choice of accommodations.
This hotel is not well maintained. The furniture is in poor condition and feels heavily trafficked. I did not appreciate the lack of service as a lifetime diamond member. I won’t be staying here every again.
We appreciate you taking the time to reach out and share your valuable feedback regarding your recent experience at our property. It saddens us to hear that we were unable to meet your expectations and you were disappointed with our accommodations. Please accept our sincere apologies if you did not receive the standard of service our team usually provides. We will address the concerns you raised internally and work with our team to ensure improvements are made. Thank you for taking the time to share your review, and we wish you the very best in your future travels.
