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6 - 11 of 20 reviews
Reviewed 17 September 2020 via mobile

Roaches, mold, mildew, ripped couch, dirty a/c filter. There is nothing luxury about this place. Poor customer service to rectify our visit. Broken room key system. Just sad we had to endure poor conditions. It’s even in a sketchy place. We had gang members hanging in the parking lot and they did nothing about it. We were in town for a funeral and this experience made the stay much more depressing.

Date of stay: September 2020
Trip type: Travelled with family
1  Thank Florid1990
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ann G, Owner at Hotel Pensacola, responded to this reviewResponded 24 November 2020

We took this hotel over 18 months ago and remodeled the first floor and have been slowly getting the second floor remodeled. I'm sorry you stayed in a room that hasn't been remodeled, but I really think you were feeling very down at the time and may have exaggerated the circumstances of your stay. I'm sorry you felt so let down and wish you the best with your travels.

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Reviewed 29 July 2020 via mobile

Was given a room that was very unacceptable. It was dirty, the love seat worn and torn, that carpet stained and gross, the bathroom floor was disgusting and the room smelled. I went down and showed photos of the room the the very nice guy at the desk who gave me another room and it was clean, recently remodeled but whoever they used to remodel it did a horrible job and it was missing the closet door still.

Date of stay: July 2020
Trip type: Travelled with family
2  Thank TSCG81
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Annetta Gallagher, Owner at Hotel Pensacola, responded to this reviewResponded 29 July 2020

I’m sorry you were unhappy with your stay even after you were moved to a good clean room. I will find out why the first room was in the condition you mentioned. That shouldn’t have happened. We have not finished remodeling, but it is busy season and we are selling out so we will keep remodeling rooms and we apologize that you had one that needs to get done.

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Reviewed 20 May 2020

This is not a good place to stay not safe at all and has roaches. I went to pool and came back my door was open and all front desk could do was say I’m sorry . I would not recommend this place to anyone.

Date of stay: May 2020
Trip type: Travelled with family
Thank Carolyn J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Annetta Gallagher, Owner at Hotel Pensacola, responded to this reviewResponded 6 June 2020

I'm sorry about the issues you experienced. We have our rooms and property professionally sprayed every month and if we have little hitch hikers, they are brought in by a guest. We have hundreds of people pass through here every month. We take safety very seriously and we have never had a single unsafe incident here. It is possible that you didn't shut your door all the way when you left the room to go to the pool. We hope you enjoy your travels.

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Reviewed 24 April 2020

We longer live in a world with any compassion. I was just charged part of our room deposit at luxury suites because of “the incident”. They referred to me not only losing my fiancé but also finding him here unresponsive as an “incident” that cost them a few linens, and therefore I was responsible for said costs. They even went as far as asking me what exactly I witnessed and if I believed all of the linens needed to be replaced. Are you serious right now? It was all I could do to pack our things, let alone be held financially responsible and asked to describe what I saw. I thought I had done well maintaining my composure while packing. Needless to say I completely broke down when I was asked what exactly I saw. Thank you Luxury Suites for making me relive the worst day of my life so the company could justify holding me of all people responsible for replacing a few linens. Oh and for those who must know, he vomited some blood. It was a small area. I used to love this place but I will never be back and I’ll be sure everyone knows how they treated me at checkout. Absolutely heartless.

Date of stay: April 2020
Trip type: Travelled as a couple
1  Thank sloaned99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Annetta Gallagher, Owner at Hotel Pensacola, responded to this reviewResponded 4 May 2020

I'm sorry but when we have to call an ambulance or police to our property because of someone being unresponsive in our hotel then we have to write a report. That is why you were asked about it in detail. I don't understand why you think we are so cruel as to expect you to pay for the linens that were destroyed. You signed the registration form and agreed to this upon check in. It is very sad what happened to your fiance', but we shouldn't cover the costs either. It is very tragic but consequences always follow with choices that are made. We are very sorry for your loss.

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Reviewed 15 March 2020 via mobile

Spent one night here while on a road trip. Very clean. Good location for I-10 travelers. Comfortable bed and easy chair. Only negative is a very weak shower. Nearby restaurants are only so-so, but there are several fast food spots.

Date of stay: March 2020
Trip type: Travelled solo
Thank SoFlaDave
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Annetta Gallagher, Owner at Hotel Pensacola, responded to this reviewResponded 27 March 2020

Thank you for being our guest and taking time to leave your feedback. We hope you travel this way again!

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