We have stayed at this property several times as our son attends Pensacola State College, which is located directly across the street. The rooms are neat and clean, staff friendly, and breakfast and bar area welcoming, and the hotel is Pet friendly. The breakfast is also a plus with plenty of food and drink options to choose from.
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The hotel is dated and some items in the room needed fixing/conditioning/renovating). This hotels website and mobile app lists it as pet friendly but does not list the non-refundable pet deposit ($15), pet fee ($75), and taxes which totaled just under $100. This hotel accommodated my 5 year old golden retriever and has grassy areas and sidewalks around the hotel to walk the dog but watch out for the burrs which my pet picked up in his paws 5 times and I’m still hurting a week later from one I pulled from my pets paws. This hotel is listed as a category 2 (8000 pts) from a Hyatt Rewards points perspective but should be a category 1 (5000 pts). Overall the stay did the what it needed to do for an overnight stay while traveling with a pet from north Texas to Southern Florida.
From the hallway to the elevator to the room and bathroom, the hotel was not clean. Housekeeping is not a priority at this hotel. The bed surprisingly slept well and the breakfast was good, but it was hard to appreciate that in such a filthy environment.
Very clean hotel. I left something in my room and the honest staff held it til my family member could pick it up. Breakfast was delicious and the room was very clean. The staff was very helpful and nice.
- The "breakfast" you call was very sub-standard. The eggs were incredibly dry, as well as the waffles. Bacon was lying in a pool of fat and floppy. Very unappetizing.
- The thermostat in the room did not keep temperature consistent. It was either stuffy/sticky or freezing cold.
- No Ethernet and 15 mbps wi-fi is awful in a digital world.
- Bathroom was clean but, the water pressure or the shower head was horrendous. Seeming to waste more water trying to get the soap off of places. Should have a hand-held shower head.
- Several spots and stains on the carpet in the room.
- the fitted sheet was not tucked under the mattress and when we moved in the bed it came off. Should we as a guest have to make up the bed?
- stains on the ceiling
- the door to one of the rooms we were in, the door was loose and was even able to push it open a bit even when locked.
Thank you very much for your candid review of your recent stay at our hotel, jncramer. Your feedback about the issues in your room mostly falls into housekeeping and this is extremely valuable to us as we strive to improve with each and every stay, I will be sharing your feedback with our team so we train our team. We're sorry about your breakfast and will pass this along to our management team. We'd love to welcome you back in the near future to show you our improvements! ~Jessie
We stayed for one night checking my in at about 2 am and upon entering our hotel room the whole room smelt of mildew and the carpet and flooring in the bathroom was wet. We did not feel cleaning walking on the floors barefoot. Also in our bed there were many stains throughout our comforter. Overall the front desk was nice but the room and cleanliness left a lot to be desired. We were only staying one night which is why we never got any of these issues rectified but upon first impressions I would not recommend this hotel.
Thank you very much for your candid review of your recent stay at our Hyatt Place Pensacola Airport, jp9992022. Your feedback about housekeeping is extremely valuable to us as we strive to improve with each and every stay, Short staffing, unfortunately, has been one of the many challenges we have had to navigate through, during these times. We hope you can understand and ask you to give us a chance to host you again in the future. ~Jessie
