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Reviews (1,257)
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680
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All reviews pensacola airport close to the airport an early flight staff was very friendly convenient location free breakfast front desk staff business trip great place to stay one night stay bed was very comfortable nice stay waffles shuttle mall proximity sofa
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Reviewed 1 February 2023

We have stayed at this property several times as our son attends Pensacola State College, which is located directly across the street. The rooms are neat and clean, staff friendly, and breakfast and bar area welcoming, and the hotel is Pet friendly. The breakfast is also a plus with plenty of food and drink options to choose from.

Date of stay: January 2023
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Review collected in partnership with Hyatt Hotels
Thank bigeasyjeff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 January 2023

The hotel is dated and some items in the room needed fixing/conditioning/renovating). This hotels website and mobile app lists it as pet friendly but does not list the non-refundable pet deposit ($15), pet fee ($75), and taxes which totaled just under $100. This hotel accommodated my 5 year old golden retriever and has grassy areas and sidewalks around the hotel to walk the dog but watch out for the burrs which my pet picked up in his paws 5 times and I’m still hurting a week later from one I pulled from my pets paws. This hotel is listed as a category 2 (8000 pts) from a Hyatt Rewards points perspective but should be a category 1 (5000 pts). Overall the stay did the what it needed to do for an overnight stay while traveling with a pet from north Texas to Southern Florida.

Date of stay: January 2023
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Review collected in partnership with Hyatt Hotels
Thank jtcouchot
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 January 2023

From the hallway to the elevator to the room and bathroom, the hotel was not clean. Housekeeping is not a priority at this hotel. The bed surprisingly slept well and the breakfast was good, but it was hard to appreciate that in such a filthy environment.

Date of stay: January 2023
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Review collected in partnership with Hyatt Hotels
Thank nedonna97
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 January 2023

Very clean hotel. I left something in my room and the honest staff held it til my family member could pick it up. Breakfast was delicious and the room was very clean. The staff was very helpful and nice.

Date of stay: December 2022
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Review collected in partnership with Hyatt Hotels
Thank BernadetteKyle343434
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 December 2022

- The "breakfast" you call was very sub-standard. The eggs were incredibly dry, as well as the waffles. Bacon was lying in a pool of fat and floppy. Very unappetizing.

- The thermostat in the room did not keep temperature consistent. It was either stuffy/sticky or freezing cold.

- No Ethernet and 15 mbps wi-fi is awful in a digital world.

- Bathroom was clean but, the water pressure or the shower head was horrendous. Seeming to waste more water trying to get the soap off of places. Should have a hand-held shower head.

- Several spots and stains on the carpet in the room.

- the fitted sheet was not tucked under the mattress and when we moved in the bed it came off. Should we as a guest have to make up the bed?

- stains on the ceiling

- the door to one of the rooms we were in, the door was loose and was even able to push it open a bit even when locked.

Date of stay: December 2022
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Review collected in partnership with Hyatt Hotels
Thank jncramer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Innisfree Management, Other at Hyatt Place Pensacola Airport, responded to this reviewResponded 15 December 2022

Thank you very much for your candid review of your recent stay at our hotel, jncramer. Your feedback about the issues in your room mostly falls into housekeeping and this is extremely valuable to us as we strive to improve with each and every stay, I will be sharing your feedback with our team so we train our team. We're sorry about your breakfast and will pass this along to our management team. We'd love to welcome you back in the near future to show you our improvements! ~Jessie

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