Comfortable, clean and cordial staff. Jack was helpful in correcting our original reservation to a excellent room making our visit a positive one. The SpringHill pool was clean and oh so warm ! Breakfast could be enhanced a bit.

This is our favorite hotel on Pensacola Beach! After staying in condos and various hotels we always come back to the Springhill Suites. We have been coming to this area for years and have never been disappointed with our stay at Springhill. The atmosphere is family orientated. Our vacation is usually over the traditional “Spring Break”, but not once have we had any issues with excessive partying or unruly guests. The entire staff has always been extremely helpful and considerate, going out of their way to greet you and ask if there is anything that you need. Located on the east end of town, the beach is beautiful and quiet, yet within walking distance to restaurants and entertainment. The hotel has just been remodeled after the most recent hurricane and looks better than ever. Everything is very fresh and clean from the rooms to the pool and the breakfast area. It is a great operation with a wonderful staff. We are always sad to leave and can’t wait to return the following year.

This property or at least the room I was provided was absolutely disgusting. The room was filthy from black oil like stains all over the carpet and the couch, hair in the refrigerator, old food particles all over the floor and stained duvet covers. It was evident that this room had not been cleaned in a very long time. It really needs to be refurbished. Had it not been 1am after driving all day long, I would have stayed anywhere else. The room should not have been provided to any guest ever. I left multiple messages with the property manager and to date I still have not received a response. I’m generally very happy with Marriott properties but I would never stay at this property again nor will I recommend it to any of my clients.