It’s hard to rate hotels and restaurants with COVID 19 and I hope I’m not being too harsh.
When we arrived at the hotel at 3pm the lobby appeared deserted. We walked around, didn’t see anyone,and finally asked loudly “Is there anyone here?” A woman finally showed up and registered us for our room.
The bistro was closed, so breakfast wasn’t available.
The room was average size and a bit shabby (wallpaper pealing). Housekeeping was subpar(toothpaste splashed on the mirror and I’m not sure the sheets were changed) and there were no garbage cans in the room.
The bed was uncomfortable and even though we lowered the temperature of the fridge, my strawberries still froze.
After we went to the beach we came back to the pool. The pool was very small and there were several very noisy children playing there. Kids will be kids and since they weren’t obnoxious or unruly we didn’t care. What did bother me (and most other people in the pool area) was the ginormous rat that ran from the hotel to the bushes. I mentioned the rodent to the woman at the desk and she said “Oh yes, we get rats from time to time because we are near the bay.Are rats more common near the bay? I don’t know. She did say she would call maintenance and take care of it

I stayed for 3 nites at this hotel. It was a very clean and updated hotel from the lobby, pool area and rooms. Tennessee checked me in. What a delightful person. You are lucky to have her. Tennessee’s team was amazing. They would help me with directions and ideas about dinners since the bar and bistro was closed. I felt at home there. I will plan to stay again. The downtown area of Pensacola was so cool. I need to investigate it more. What a refreshing place to stay. I was alone and went to the beach each day. The location couldn’t be beat. It was right near the bay and the bridge. Very safe area. See you soon!!

I flew in and stayed at this location for one night in order to pick up a puppy the next day. The breeder delivered the puppy to me in the parking lot the next morning after I’d checked out. After she left, I took the puppy over to the grassy area to put him down and just walk around a little. I had gotten to my car, was about to jump in and the manager came out SCREAMING at me for “letting your dog poop on the lawn”. Note… the dog hadn’t relieved itself; no poop, no pee. No questions, just screaming. I explained that the dog hadn’t done anything and that I had stayed overnight. She then accused me of having the dog in the hotel. No questions; again… more screaming and accusations. She noted that they were pet free and that if other saw me there with a dog they would think they allowed pets. (ok, so future guests, which would probably be travelers, are cruising the hotel and would see me with the dog in the parking lot). It took ME breathing and being an adult to deescalate the situation. As the Marriott professional she should have been better at approaching this and defusing the tension and yelling. Opposed to a lengthy confrontation, it would have been so much easier if she had just politely asked a few questions first. “Good morning. Are you a guest? I see you have a dog. Was it with you over night? I was just concerned that you had a pet on the property.” I would have politely explained and profusely apologized for any confusion. On top of that, I’m 100% certain that her little back up agent saw me walk out of the hotel that morning without a dog after check out. Instead I was “greeted” in an aggressive an accusatory manner. If this is the type of professional demeanor one should expect at Marriott properties, I’d stay away. Karen didn’t know who I was. It isn’t safe for her to just run up on people in the parking lot.