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Residence Inn by Marriott Pensacola Downtown
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Traveller rating
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All reviews mcguire's irish pub another broken egg location is great room key would definitely stay here again orlando
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Reviewed 17 May 2022
Typical Residence Inn, but Excellent Location

You can't beat the location. Take I-110 to the end and you're on Chase St, and a couple of blocks from the hotel. However, the best part of the location is that you have McGuire's Irish Pub right across the street (a two-minute walk and a "must" if you want a good dinner) and you're back-to-Back to "Another Broken Egg" for an amazing breakfast.

The hotel has a "bistro" but you pay for everything. Two Starbuck's regular coffee cost me $5.19, for the smallest size.

The room was clean and quiet, so there are no complaints there. The ladies behind the desk were very friendly. Our check-in, check-out, and room key were all done with the Bonvoy app on my phone (a must if you regularly use Marriott hotels).

Overall, the hotel, the lobby, and the room were very good and I would definitely stay here again.

Date of stay: May 2022
    • Rooms
    • Cleanliness
    • Service
Ask TravelingB0B about Residence Inn by Marriott Pensacola Downtown
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at Residence Inn by Marriott Pensacola Downtown, responded to this reviewResponded 21 May 2022

Thank you for choosing to stay with us at Residence Inn Pensacola Downtown. It is wonderful to see that you found our location convenient for enjoying the local area and that your room was clean and quiet. Please come back and see us again soon!

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Reviewed 11 January 2022
Orlando is Condescending and is a Failure as a Manager

Marriott needs to seriously review the behavior and attitude of the Manager Orlando. There is a proper way to address customers and apparently Orlando was out on the day that this training was provided. Our family stays exclusively at Marriott properties and we have never been treated so poorly.

Go stay at the Fairfield Inn, the management knows how to treat people.

Date of stay: January 2022
    • Location
    • Sleep Quality
    • Service
Ask G5623IVbrandym about Residence Inn by Marriott Pensacola Downtown
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jennifer Mason, General Manager at Residence Inn by Marriott Pensacola Downtown, responded to this reviewResponded 13 January 2022

Good morning,
I am so sorry to hear that you felt that your interaction with Orlando was not a positive one. Orlando is very professional and usually receives many compliments so I am surprised that you did have that experience in your interaction. If you would like to expand on your experience, please reach out to me via email or by telephone so I can better understand what occurred and better address the situation.
Thank you,
Jennifer Mason

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Reviewed 11 July 2021 via mobile
Great location and great stay

My family of 4 stayed here n we had a one bedroom suite. The staff was very friendly and the hotel was very clean. We enjoyed the outdoor pool as well as the outdoor basketball court while we were there.
The hotel is located very close to the bridge that takes you into Pensacola Beach and has a few food options that are within walking distance (Starbucks, Jimmy John’s, Whataburger and Nothing Bundt Cakes) and you can be to a variety of other places including a grocery store working a few minutes drive.
Overall we were very pleased with our one day stay here and would recommended it and stay here again.

Date of stay: June 2021
Trip type: Travelled with family
Ask larkeydoug about Residence Inn by Marriott Pensacola Downtown
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at Residence Inn by Marriott Pensacola Downtown, responded to this reviewResponded 13 July 2021

Dear Doug,
Thank you for all of your kind comments and for choosing to stay at Residence Inn Pensacola Downtown. We are so happy to hear you and your family thoroughly enjoyed our friendly staff, convenient location, and ample amenities. We look forward to your next visit.

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Reviewed 9 May 2021 via mobile
Nice

Like to go back again if the bridge is open that takes you to beach.
They are still serving food in boxes but give you big portion.
Close to highway and Airport.
Rooms are specious and clean, gym is small but nice equipment.

Date of stay: April 2021
Trip type: Travelled on business
Ask 653haiderr about Residence Inn by Marriott Pensacola Downtown
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at Residence Inn by Marriott Pensacola Downtown, responded to this reviewResponded 10 May 2021

Dear Haider,
We're honored you chose to stay with us, and we thank you for taking the time to share your thoughts. It's great to know that our clean, spacious rooms impressed you and that our location worked well for your trip. Thank you for sharing how much you appreciated the included breakfast and onsite gym. The next time you're in town, we welcome you to stay with us again.

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Reviewed 18 March 2021
Upset guest - TV broken in two different rooms

I’m giving this property a two star review because of how upset I am right now. It would be a one star review if the staff members had not tried so hard to make it right.

I stayed in this hotel two different nights for work. I was really looking forward to this business trip because I have a toddler at home - and any of you who have a busybody toddler who wants attention 24/7 can understand how hard it is to have a moment to yourself. I honestly cannot recall the last time I felt calm enough to sit and watch Netflix.

Well, I told my husband my dream vacation would be lying in a hotel bed watching Netflix. The first night I stayed in this hotel, room 115 had a completely broken TV. Wouldn’t even do anything other than play static. I didn’t worry too much about it because I knew I would be back two nights later (my work trip had me in two different cities over 3 nights so my stay in this property was split by a day).

When I came back, I was in room 327. Once again, although the TV didn’t have static, it would not play any TV channels or Netflix or Amazon Prime Video or HBO. I called and asked for it to be fixed and while I was out at dinner, the maintenance man fixed it for TV channels, but not Netflix. I called again and he came back while I was in the room and took about 10-15 minutes to reset the TV.

I am overly upset about this because I feel like I’ve waited soooo long for this opportunity, only to have it impeded by a stupid thing as two TVs that were not ready for guests. Some people come to Pensacola to spring break and party on the beach. I came here to do some work but also hopefully to veg out and enjoy this super-rare opportunity to just lie down and watch some Netflix shows.

Although the problem was fixed the second night (I didn’t bother saying anything about the first night), I’m just upset at how this all went down. It’s the little details that keep guests happy and I appreciate the staff making an effort but I am having to give this two star review.

See photo evidence below.

Date of stay: March 2021
Trip type: Travelled on business
Ask Angelacruztube about Residence Inn by Marriott Pensacola Downtown
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jennifer Mason, General Manager at Residence Inn by Marriott Pensacola Downtown, responded to this reviewResponded 2 December 2021

Dear Angela,
It's unfortunate that your experience was not a fantastic one; however, we believe you stayed at a property that was not ours. The color scheme in your pictures is different from the one we use, and we also do not mount our TVs on the wall. We're sorry that your time in the area was not perfect, and we hope the next time your travels point you in our direction that you'll stay with us and see just how great your visit can be.

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