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Reviews (227)
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All reviewscourtyard marriottindoor poolstay there againroom was cleannice lobbycomfortable hotelfront desk staffexcellent stayfirst floorgraduationinterstateinternetmattress
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21 - 26 of 227 reviews
Reviewed 15 May 2017

Marriott has lost its way by putting its former good name on this poor excuse for a hotel. Avoid the suites at this hotel whatever you do. Waste of good money and terrible accommodations from the shower stall meant for midgets maybe 2' X 2 ' X 7' at best ( also no bathtub) to the wind blowing through the patio doors ( broken latch and in closed position), the screeching and obnoxious humming ventilation units, the rug stains on bathroom vanity carpet, lights not working, dilapidated trailer trash furniture and all this luxury for only $205 /night -- ridiculous! Should I go on? I hate to consider what the regular rooms looked like. Where is the common sense leadership and basic value today????
ML Weaver

Room Tip: Avoid Suites and consider management does not care about the comfort of their guests
  • Stayed: May 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2017 via mobile

Nice front desk person- Alexandria. Hotel is very clean. It appears to have a barista station as well. Pool was indoors. Gym exist. Kind a hidden from the highway. But overall experience was very good. I would recommend to friends in return for future visits.

Stayed: May 2017, travelled with family
Thank Demetrius P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2017

I can not say enough good things about the Courtyard Marriott on Creighton Rd., in Pensacola. The rooms were comfortable, the meeting space was great, and the staff went above and beyond to be helpful! I highly recommend this place for events and overnight stays.

Room Tip: close to airport
  • Stayed: April 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Tara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Pensacola, General Manager at Courtyard Pensacola, responded to this reviewResponded 1 May 2017

Tara D, thank you for taking some time to provide your feedback and for recognizing the staff. There are lots of places to stay in Pensacola and we strive to separate ourselves by providing great customer service. I'll share your feedback with everyone and hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2017

Check in went okay, great desk staff. Was disappointed in the availability of snacks for sale at the desk though.
Food and liquor service was awful. There is only a few items on the menu that they actually serve since they carry very few of the items. The beer selection was pitiful.
Very noisy, apparently a herd of elephants were clog dancing on the ceiling starting at 10.00pm, stopped about midnight...then started again about 6:00am.

  • Stayed: March 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Lennysquiggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Pensacola, General Manager at Courtyard Pensacola, responded to this reviewResponded 6 April 2017

Lennie009, thank you for recognizing the front desk staff and for your feedback regarding your food and beverage experience. I will be sharing your concerns with the appropriate team members. Thank you for your time to complete this review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2017

It's now the older style (red carpet) Courtyard - but clean, nice. Everything was good but the mattress was very thin and uncomfortable as was the walls. I'd likely stay there again - but the Springhill next door where i've also stayed was much better. overall. Still it's ok..

  • Stayed: March 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank TravelManSouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Pensacola, General Manager at Courtyard Pensacola, responded to this reviewResponded 6 April 2017

Dear TravelManSouth, thank you for taking the time to complete this review. We are excited about a renovation scheduled for later this year! Part of that renovation will be to upgrade all the mattresses. I hope you'll come back to see us soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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