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All reviews courtyard marriott indoor pool room was clean comfortable hotel night stay excellent stay first floor lobby internet
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Reviewed 28 June 2017

My husband and I stayed at the hotel for 5 nights. We had a king bed, accessible room located on the first floor.

Pros:
- Best room is a nice size
- Bed is comfortable
- Staff is friendly
- Centralized location, close to University mall
- Bistro in hotel that serves Starbucks coffee, food and beer
- Room is cleaned throughly by maids
- Room has a small refrigerator and cheap microwave

Cons:
- Our shower drain clogged up
- The light in our bathroom stopped working
- Two separate days, we found a roach in our bathroom (see photos)
- Two of the bistro staff were not fully trained on making Starbucks drinks, so turn-around time for orders was slow (one lady said she waited 20 minutes for one drink)
- One morning the bistro was out of tea (I was told it was not delivered)
- Another morning the bistro was out of cane and granulated sugar
- We were told by two front desk clerks that there was no occupancy for June 27-28, but just after we found the option to book through a third party online (see screen shots)
- Morning and night we heard the guests above our room as they walked across their room

My husband is a Pensacola native so he is familiar with the area. We picked this location because the it was moderately priced, located close to his childhood home, and the area was fairly safe. Prior to booking our stay, we spent several hours researching hotels and reading reviews, which were overall positive. However, if we would have known about the pest issues and the other inconveniences, we would have paid more to stay somewhere else.

Though we were not very happy with our stay, we were in town for a family emergency and we needed to stay in Pensacola another night. On our final night, we asked the night clerk if we could extend our stay by one day. We were told the hotel was full as well as neighboring properties. The clerk recommended that we check back the next morning. The next morning, we checked back and were told by another clerk that there was no occupancy. Imagine our surprise less than 5 minutes later as we were searching for another hotel and we found two room types available for Courtyard Pensacola! We were so disgusted by the incompetence and our experience at this point, that we decided to suffer the inconvenience of moving to a new hotel.

While I understand a couple of issues were minor and fixable, I have low tolerance a roach in my room (more than once - see photos) and being misinformed by staff. Considering we spent almost $1,000 for a 5 night stay, we expected a better experience.

Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Ajalta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2017

Made reservations based on location and the fact that the hotel is fairly new and appears clean. Booked for 5 nights for an employee from out of town for training. She was subjected to sugar ants all over her bathroom and then roaches. By the 4th night she had had it with their "extermination tactics" and I called to hotel to rectify this situation. They moved her to a suite, turns out the suite had a pest problem too. There were roaches in the 2nd room. Exterminating a room with an occupant with Asthma is ludicrous. I would not recommend this hotel to anyone. It needs to be fumigated and cleaned before the doors are open to patrons.

Date of stay: June 2017
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Toni W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2017 via mobile

Booked thru company and have stayed here a couple times before. Hotel is super easy to get in and out of traffic wise. It's across from shopping and a lot of good places to eat. Definitely walking distance if you don't mind a short walk. Th staff was and is always so friendly and happy to ask questions. Rooms were very clean and bistro in lobby is awesome.

Date of stay: June 2017
Trip type: Travelled on business
Thank Luke N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2017 via mobile

In a time where hotels seem to short change on tv channels I will say that this hotel gets 5 stars. A very nice change of pace. The hotel staff is solid as well. The location is not the best if you are looking for beach access as it is 30 minutes away.

Date of stay: May 2017
Trip type: Travelled on business
Thank Stan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2017

Several colleagues and I were in Pensacola for a meeting. The Courtyard provided top shelf service throughout our 3 night stay. Big thanks to the staff who put up with our extended use of the conference room.

Date of stay: May 2017
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank Andrea l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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