This hotel was a blind pick from a third-party application, a mistake I won't make again. I was looking for a good rate because my husband and I were only staying one night. We were driving home from Ponte Vedra, Florida and Pensacola was about halfway.
Upon check-in we learned the bistro was closed, there was no breakfast buffet or sit-down service, and the pool and lobby area were closed. The fitness room was closed. There was no housekeeping,
The front desk person said this was "due to COVID," which was ridiculous as plenty of other hotels and restaurants in the area were open. In fact, we'd stayed at a Hilton on the first leg of our trip. It provided all services including a restaurant/bar, lobby coffee for guests, indoor and outdoor pools, fitness center and beach bar.
We'd read about how Governor DeSantis had recently lifted the restrictions in Florida. Things are still restricted in our state, so we were excited about getting to Florida and having some relief. Apparently the Courtyard didn't get the memo.
Our room also had problems: neither of the outlets in the bathroom vanity area worked, so at first, we thought the coffee pot was broken. My husband went downstairs and was told they were not providing coffee either. (Their pathetic "grab and go" breakfast consisted of small packaged pastries, snack bars, a few oranges and bottled water.)
What was their excuse for not providing coffee? Likely the dreaded COVID, even though you could go down the street to several other hotels and restaurants and get coffee.
Other room issues: the door stuck when opening and had to be pushed hard. The thermostat was wonky. When we adjusted the temperature, it kept going back to the previous setting. The refrigerator had an energy-saving feature that turned it off every two hours.
But the worst about the experience was the complete lack of service and the indifference of the staff. When I told the clerk that other hotels were fully open, she looked at me with disbelief. It almost seemed like they wanted us to leave. Why bother even being open when you are providing so little for your guests and are unconcerned about how you're coming across? And if you are going to remain open anyway, then you should heavily discount your rate or perhaps offer a gift card or some other kind of concession.
Whatever you do, DO NOT stay here!