Great hotel, very clean lobby/buffet area and the room was clean, new and fresh.
Tammy at front desk was just great - she was our go-to person!! Very professional and helpful.
With no housekeeping because of Covid, there were always fresh towels when we asked at front desk.
Breakfast was good and nice to always have coffee available.
We enjoyed our stay very much!More
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I had the worst first impression
After I drive for 14 hours 2 families 4 young kids and 4 teenagers
I stop at 12:30 noon to check if we can check in at the hotel
First impression front desk clerk was on her cell phone and didn’t even stop when we walk in she didn’t say a word
My first words where I have 2 reservations and I was wondering if there a way for me to check early ? I wasn’t even finish my sentence whe she said nooo.
She ask for my name that’s all she said check in was at 3:00 pm
Which I don’t have a problem with that but there’s manners and what is called good customer service witcishe don’t have at all
My check in date was 7/22/21 12:30 pm
We appreciated the opportunity to host you, and we thank you for sharing your thoughts. It's unfortunate to learn that your experience was not what it should have been, and we sincerely apologize for any lapse in service. We'll discuss your remarks internally. Our team hopes the rest of your getaway was comfortable. Thank you for taking the time to notify us of your visit; please consider allowing us a second chance to deliver the fantastic stay we're known for.
I always stay at the Hampton when traveling, this location was not all that friendly as other locations I’ve used, I would say that not all the attendants would speak first but only if there was a manager on the floor when entering the or would speak only if you said hello to them first, now on the evening shift the guy that was working actually complemented my husband and I on our outfits as we were going to an family event, over all, our stay was pretty good
It was a pleasure to have you stay with us on your recent visit. While we are happy you enjoyed your time at our hotel, we apologize our hospitality did not meet your expectation or our standards. Please know we will be speaking with our team members to ensure courteous and professional service is provided at all times. Your comments are greatly appreciated and we hope to get the pleasure of welcoming you back during future travels.
Service was horrible. No sheets or pillow for sofa bed couch. Only 2 pillows in king bed and 1 towel in bathroom. When asked, no pillows or towels, had to wait for 1 sofa bed sheet. The bed was like sleeping on a wooden box.
Regarding the non existent breakfast, lots of people no food or coffee and the staff very rude To people asking when more food available.
For $300 it’s the worst, absolutely worst Hilton I’ve ever stayed in as a diamond member. I want a full refund!
Dear Ed,
It is unfortunate that our accommodations and hospitality did not meet your expectations or ours, and we have notified our staff about your comments to ensure they are properly addressed. Additionally, we will be speaking with our team members to ensure courteous and professional service is provided at all times. Next time you're in town, please consider giving us another chance to impress you.
Staff was very polite. Room was clean. The air conditioner worked very well in the 95 degree heat. The breakfast was hot and very good. The hotel is less than a mile from the airport and very convenient to get to.
Dear Johnny,
Thank you for sharing how much you enjoyed your stay at Hampton Inn Pensacola Airport (Cordova Mall Area.) We are delighted to see that you liked our clean, comfy accommodations and friendly guest service. It is also wonderful to hear you liked our breakfast offerings and convenient location. Please come back and see us again in the future.
Smelled bad and they will not change my room after I requested to be changed I paid 578 and could not even sleep !!! Very disappointed I requested a full refund please it’s only fair as a honor reward guest
