I had zero issues staying here. I needed a place to stay for the night, and while more expensive than options further away, the free hotel shuttle and location next to many eateries drew me to this Hampton Inn. I used the treadmill and they were in good condition. My room was clean and the staff friendly. I would stay here again.More
CandlewoodSuites
This hotel is beyond tired! From the towels to the bed linens. But, especially Roper, the front desk clerk. First of all, we had to call 3 different times to be picked up by the shuttle at the airport. Each time we called, we were given a different excuse. We were picked up by the nicest gentleman. He told us that the clerk had just then told him that we were waiting. We weren't sure who to believe until we met Roper. She did not greet us. She seemed angry for being there. And then more angry because we showed up. You guys really need to do better. I know that it's hard to find anyone who is willing to work. But, Roper is a pathetic excuse to have greeting your guests. I gave you two stars for the kind shuttle driver and because my room was IMMACULATE. Except for the pitiful excuse for bath towels and the bed linens, the room was clean. I'm sure the owner of this hotel just refuses to give you the tools to do your jobs. I work for someone like that too. They refuse to spend a penny more than necessary. Which is pathetic.
Dear Yvonne,
We appreciated the opportunity to host your trip to Pensacola. Our housekeeping department will be pleased you found your room clean and tidy. However, we sincerely apologize you didn't receive the warm hospitality that you deserved. Rest assured, we'll remind our front desk team of the importance of friendly service. The next time you're in the area, we would love another chance to change your perceptions.
This hotel was not worth $200 a night. The only reason why they can rob people is because it’s next to an airport. It was so disgusting! A large amount of dried urine was on the side of the bed and carpet. Dog food was left of the floor. The extra blankets in the closet were crammed and stuffed on the shelf. A sharp metal piece was sticking out on the side of the bed rail, making it a safety hazard. When my husband complained he was told we should of mentioned it earlier so we could get a room change. We returned to our room late and didn’t notice the issues until the next morning. Save yourself from a gross night stay and go to a Airbnb instead.
Dear Glenda,
We are deeply disappointed to hear about your experience. Our team is certainly available to help resolve any problem you may encounter. The sooner they are aware of the issue, the more efficient the solution can be. Please accept our apologies for the condition of your room. We will work diligently to ensure that our accommodations are in top-notch condition. If you are ever back in the area, we welcome another opportunity to impress you.
Our arrival and check-in with Lou Gomez, the On Dury Manager, was exceptional. Lou offered that service with a smile and was eager to please. It was downhill from there! No more service with a smile from any more employees. We had to initiate every greeting! Breakfast was only from 6 to 9 am on the weekdays, and you get an extra half hour on Saturdays and Sundays. But don't expect any food. We asked about muffins on Sunday morning, and the employee who would have rather been elsewhere answered with a stern “NO” when we asked if they had more muffins. And, be sure to bring your own bananas because they “go bad” at this hotel. And, don’t expect coffee! It’s tasteless and makes you believe you are just drinking hot water. We stayed four nights, and the rate increased each night. We didn't receive good value for our dollars. The air conditioning unit blows over the bed making sleeping uncomfortable. We set up the ironing board in front of the unit and covered it with a blanket, and tented it with pillows to divert the air upward. The mattress was extremely uncomfortable, and we both woke up with back aches each morning. No duvets on the bed, and they only provide one lightweight blanket. You may ask for more. We Diamond members will never return to this location.
We appreciate you taking the time to reach out and share your thoughts regarding your recent experience at our property. While we're pleased you welcomed the excellent service you received upon arrival, it greatly saddens us to hear that the rest of your stay was disappointing. Please accept our sincere apologies if you did not receive the friendly hospitality expected from the rest of our team; we will certainly discuss this internally and work to ensure this is improved. We're also sorry to hear that neither the breakfast nor the beds were to your preference. Your feedback is important as we continually strive to provide our guests with a positive experience. Thank you for your valuable comments.
Poor management, lazy kitchen staff more concerned with cell phone then replacing TWO empty regular coffee containers with several people waiting in line DURING breakfast hour, Strong mildew smell two different rooms.Hole in blanket on the bed that didn't even have a spread. Corners bathoom floor dirty. Huge rubbish pile up ourtside by trash container over several hours.
Your feedback is valuable as it helps us improve. Please accept our apologies for any concerns about service and the condition of the property. We'll pass your comments along to the appropriate staff members, and we'd appreciate the chance to provide you with more suitable accommodations.
Very friendly, sweet employees. I did not know the hotel offer a breve rate.
Our room was huge with small counter for a kitchen area separate from main room. In the bedroom had a couch and desk work area. Loved having a couch to sit on while watching tv. Very large TV. Everything very clean. Bed was very hard.
Dear Suzannah,
Thank you for allowing Hampton Inn Pensacola Airport (Cordova Mall Area) to host your recent stay. We're pleased to hear you welcomed our clean, spacious, and fully-equipped accommodations, as well as the friendly hospitality our team provides. However, we're sorry the beds were not to your preference. We're grateful for your comments, and we hope to have the opportunity to welcome you back on another occasion.
