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Savings alert! 15% below average rates

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Reviews (59)
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27 - 32 of 59 reviews
Reviewed 5 July 2017

This was a good hotel for an overnight - we were going down to S Florida for a cruise. Was basic and clean - little things could be fixed up. Not really breakfast - just coffee. Wouldn't want to have an extended stay here - area not really run down but not great. Rating of 2.5 is correct.

  • Stayed: June 2017, travelled as a couple
    • Value
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Review collected in partnership with Extended Stay
Thank 125darrellz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Pensacola - University Mall, responded to this reviewResponded 7 July 2017

Thank you for evaluating your stay at our hotel. We are pleased to know you enjoyed your overall visit. However, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to it. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon.

Sincerely,
General Manager

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Reviewed 4 July 2017

We enjoyed our weekend at Extended Stay. It was a holiday weekend, but they made every effort to make the stay feel right at home. They took care of all of my requests. The room looked a little beat up, but it was a great room for the money!

  • Stayed: July 2017, travelled with family
    • Value
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Review collected in partnership with Extended Stay
Thank 146mistya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Pensacola - University Mall, responded to this reviewResponded 6 July 2017

Mistya, thank you for the nice comments and for choosing to stay at Extended Stay America - Pensacola - University Mall. We are delighted you liked our attentive service and suitable rates. Thanks for taking the time out of your busy day to recognize our efforts, and we hope to welcome you and your family again soon.

Sincerely,
General Manager

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Reviewed 22 June 2017

Friendly, helpful staff clean atmosphere, great location, and conveinent to the places we visited. Just what we needed while looking for a home in Pensacola. We would stay here again and recommend it to others.

  • Stayed: June 2017, travelled as a couple
    • Value
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    • Service
Review collected in partnership with Extended Stay
Thank christy n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Pensacola - University Mall, responded to this reviewResponded 23 June 2017

Christy, thank you for sharing your wonderful experience at Extended Stay America - Pensacola - University Mall. We are delighted to know our outstanding hospitality and convenient location helped make your stay a memorable one. We greatly appreciate your recommendation and look forward to your return visit soon.

Sincerely,
General Manager

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Reviewed 15 June 2017

Hotel was old and run down, a lot of people just hanging around front door and lobby my drifters don't know just uncomfortable,floors out front full of cig butts and filthy, wouldn't recommend unless your looking for really cheap,

  • Stayed: June 2017, travelled on business
    • Value
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Review collected in partnership with Extended Stay
Thank jamesbE1837XO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Pensacola - University Mall, responded to this reviewResponded 16 June 2017

Thank you for your feedback. I was very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope you will consider a future stay as we would welcome the opportunity to regain your trust.

Sincerely,
General Manager

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Reviewed 10 June 2017

My stay was for many months. During this time the Staff became like family. So helpful with all my requirements.
I truly enjoyed my stay and would recommend this accommodation to all.
Bottom levels and less hassle with luggage.
Coffee bar in the morning was great

  • Stayed: December 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Ann P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Pensacola - University Mall, responded to this reviewResponded 13 June 2017

Ann, thank you for your glowing review. We are delighted to read you had an amazing experience and that our staff made you feel at home and took excellent care of you. We appreciate your recommendation and cannot wait to welcome you back to Extended Stay America - Pensacola - University Mall.

Sincerely,
General Manager

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