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Reviews (212)
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All reviewsbreakfast and dinnercab farehotel room isfoosball tabletypical courtyardfront deskthree floorsroom was cleandollar treetarget storesolid choicedefinitely return to this hotelshuttle timesthe free airport shuttlewithin easy walking distancefort lauderdalemovie theater
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8 - 13 of 212 reviews
Reviewed 26 May 2018

I somehow got a handicapped room. Arrived to room close to 1am so perhaps that was all that was left. Stayed two nights.

From check in to check out and all interactions with all front desk staff, they were all polite and helpful. Only thing is at no time should a cleaning cart be in front of the desk requiring a guest to work around it.

In addition to the front desk staff, the lady with blonde hair at breakfast was helpful ad was the young black guy taking orders at the counter.

REALLY dismayed there was no orange juice at breakfast. This was Florida!

Room was clean and spacious. I would have prefered an upper level room for privacy. I was ground floor requiring shades drawn most of the time.

Internet was fast, but like other places, I wish it were secure.

Room Tip: Second floor. Avoid ground floor if possible.
  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Service
Thank Randy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Courtyard by Marriott Fort Lauderdale Plantation, responded to this reviewResponded 27 May 2018

Dear Randy,

Thank you for staying with us at the Courtyard Fort Lauderdale Plantation and for sharing your review. It is a pleasure to know you had a delightful stay with us and liked our friendly staff, along with your clean & spacious room. Thanks again for your review, and we hope to see you soon.

Michael Wagner
General Manager

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Reviewed 24 May 2018

the hotel is close to the mall and walking distance to restaurants and bar sawgrass mall is about a 10 minute drive -quiet area for relaxing after a hard shopping day would definetly return -my son loved the pool --the front desk agent was very helpful i think her name is michelle

Room Tip: the view from my room was ok noise level from parking was ok
  • Stayed: May 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank lyndenbonamy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Courtyard by Marriott Fort Lauderdale Plantation, responded to this reviewResponded 24 May 2018

Dear lyndenbonamy,

Thank you for choosing the Courtyard Fort Lauderdale Plantation and for sharing your review. It is a pleasure to know you had a great stay with us and loved our convenient location and friendly service. I will share your compliments with Michelle, for a job well done. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon.

Michael Wagner
General Manager

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Reviewed 23 May 2018

Spent a night here with a large group of family and friends (At least 10 rooms) a night prior to a cruise. Some water pipes broke and completely flooded the parking lot. I mean you could not even walk without getting your feet completely soaked. In addition to this HUGE inconvenience, we had NO WATER IN OUR ROOM the entire evening. My husband, 2-year-old daughter and I could not shower, wash our hands or anything in preparation for the next day. We were hot and yucky from our 10-hour ride from NC and couldn't even do half of what you pay to do at a hotel- get clean!! It was beyond disappointing because the front desk staff was LESS than accommodating. They made it seem as though WE were the inconvenience and there were no efforts made to rectify the situation. I tried calling Marriott about this and got nothing. I would love for someone to contact me if you decide to read this. I'm still SO disappointed with how all of this has been handled. The worst Marriott experience I have had.

Room Tip: Our room faced the courtyard and had a nice balcony
  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank CruiseQueenV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Courtyard by Marriott Fort Lauderdale Plantation, responded to this reviewResponded 25 May 2018

Dear CruiseQueenV,

Thank you for choosing our hotel. On behalf of our entire team, please accept our apologies for not living up to expectations and for the huge inconvenience caused by the water issues. We make every effort to provide a clean, comfortable room and an outstanding guest experience, and we're sorry we fell short in your case. We hope you will consider giving us a another chance in the future so we can provide you with the superior hospitality you should always expect from our hotel.

Michael Wagner
General Manager

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Reviewed 20 May 2018 via mobile

Beware of this place. I am a Marriott Rewards member and am looking to cancel that status. Parking lot gets completed flooded when it rains. We are stuck in the hotel until it clears and hopefully our car works. Car looks to be flooded. No signs anywhere that tell you it floods when it rains. Guests are not stranded with us until flooding goes down. Staff is extremely rude and told us “too bad, not our problem”. Hotel told us they hold $20 a night for incidentals. Totally fine except that would be $40 since we stayed two nights, they charged us $280. When we asked they said we also held the room rate. If you calculate our room rate, that doesn’t add up either. CEOs of Marriott I would audit this hotel as they should not be apart of your name.

Stayed: May 2018, travelled with family
Thank SamanthaS_1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Courtyard by Marriott Fort Lauderdale Plantation, responded to this reviewResponded 22 May 2018

Dear SamanthaS_1992,

Thank you for your feedback regarding your stay. Our first priority is customer satisfaction, and we are sorry for our shortcomings while you were our guest. Please accept our apologies, and we hope you will visit us again. We would like to restore your faith in our hotel and provide you with the hospitality you should always expect from us.

Sincerely,
Michael Wagner
General Manager

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Reviewed 9 May 2018

We stayed at this hotel for only one night and found no unpleasant surprises. The room was comfortable and clean. A small restaurant is onsite with a limited menu but there are many restaurant choices just a short walk away. Reception personnel were very pleasant and helpful.

Stayed: April 2018, travelled with friends
1  Thank luckme0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Courtyard by Marriott Fort Lauderdale Plantation, responded to this reviewResponded 9 May 2018

Dear luckme0,

Thank you for choosing the Courtyard Fort Lauderdale Plantation before your cruise. We welcome many cruise passengers like you, so we want to make sure that your stay is relaxing and comfortable prior to embarking on your voyage. We are delighted you thoroughly enjoyed your experience with us, and hope to host you again on your next cruise trip!

Michael Wagner
General Manager

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