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Reviews (167)
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All reviewshot and cold cerealdairy queenexcellent wafflescooked eggsfront deskwashers and dryersroom was cleanbagelstypical hotelac unitup to datemicrowave and refrigeratornice pool areaparking lotrecommend this hotelflat screenhotel is located
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25 - 30 of 168 reviews
Reviewed 1 July 2018

Travelling to South Florida, stopped over. Very new and clean. Staff were very helpful. Rooms were spacious and comfortable. We would come back. We found it very convenient to the Outlet Mall shopping and to the restaurants.

  • Stayed: June 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank shuggs30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan W, General Manager at Smart Stay Inn of St. Augustine, responded to this reviewResponded 4 July 2018

Dear shuggs30,

Thank you for taking time out of your busy day to review our property during your most recent stay with us.

We appreciate you complimenting our great staff along with the overall cleanliness of the hotel, our staff works very hard to keeep the property clean while providing great customer service. Thank you as well for complimenting our great location and the comfort of your room, we sincerely appreciate your business and look forward to seeing you again in the future.

If I can be of assistance in the future, contact me at 904-217-4423.

Sincerely,

Ryan Woodrum
General Manager
Smart Stay Inn of St. Augustine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2018 via mobile

Stopped for the night. Friendly staff, delicious hot breakfast, nice facility and clean newly renovated rooms for less than the other decent places in the area! Beds were soooo comfy. This will be our St. Augustine hotel from now on!!!

Stayed: June 2018, travelled with family
Thank Heather B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan W, General Manager at Smart Stay Inn of St. Augustine, responded to this reviewResponded 1 July 2018

Dear Heather B,

Thank you for taking time out of your busy day to review our property during your most recent stay with us.

We appreciate you complimenting the great renovation(with brand new beds!) along with the full hot breakfast served fresh each morning, our staff works hard to keep the food fresh and fully stocked. Thank you as well for complimenting the staff and the hospitality provided to you and the overall cleanliness of our hotel. We sincerely appreciate your business and look forward to seeing you again in the future.

If I can be of assistance in the future, contact me at 904-217-4423.

Sincerely,

Ryan Woodrum
General Manager
Smart Stay Inn of St. Augustine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018 via mobile

Nice location, right off hwy. Close to beach and historic district. Pool was nice for when you get back from sightseeing. Has a gas grill in pool area for grilling out. Friendly staff. Great for dogs as well with a fenced dog area!!

Stayed: June 2018, travelled with friends
Thank 4gala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan W, General Manager at Smart Stay Inn of St. Augustine, responded to this reviewResponded 29 June 2018

Dear 4gala,

Thank you for taking time out of your busy day to review our property during your most recent stay with us.

We appreciate you complimenting our great location and proximity to the attractions downtown and at the beaches. We are happy that you were able to enjoy our pool, spa and grill area along with our dog park area recently established. Our staff works hard to keep the property clean and provide a superior level of customer care. We sincerely appreciate your business and look forward to seeing you again in the future.

If I can be of assistance in the future, contact me at 904-217-4423.

Sincerely,

Ryan Woodrum
General Manager
Smart Stay Inn of St. Augustine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2018 via mobile

This is hands down the nicest hotel we’ve ever stayed at during any of our Florida trips. The staff was very nice and welcoming. The breakfast was great and the rooms were even better (best part was they were freezing cold on arrival) we will definitely be using smart stay inn again.

Stayed: June 2018, travelled with family
Thank Matt P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan W, General Manager at Smart Stay Inn of St. Augustine, responded to this reviewResponded 23 June 2018

Dear Matt P,

Thank you for taking time out of your busy day to review our property during your most recent stay with us.

We appreciate you complimenting our great staff along with the free hot breakfast served fresh each day, our staff keeps the breakfast stocked and clean while still providing superior customer care. Nothing better on a hot and sunny Florida afternoon than to walk into a comfortable 73 degree room with the fan blowing. We sincerely appreciate your business and very kind words and we look forward to seeing you again in the future.

If I can be of assistance in the future, contact me at 904-217-4423.

Sincerely,

Ryan Woodrum
General Manager
Smart Stay Inn of St. Augustine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2018 via mobile

The staff was friendly, the landscape was clean, and the room was clean and nice. I would like to see no loitering signs. There were a couple guys who looked like they were in their twenties drinking beer out of a paper bag on the steps. It made me feel uncomfortable, even more so because I had my daughter with me. I know the staff can’t help what has past but moving forward it would be nice to not allow that.

Stayed: June 2018, travelled with family
Thank Erika S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan W, General Manager at Smart Stay Inn of St. Augustine, responded to this reviewResponded 23 June 2018

Dear Erika S,

Thank you for taking time out of your busy day to review our property during your most recent stay with us.

We appreciate you complimenting our wonderful staff and the cleanliness of our facility, the staff works very hard to keep the property clean and presentable while maintaining a sunny demeanor. I sincerely apologize if any of our guests made you or your family feel uncomfortable. We have talked with the staff on how to better handle that type of situation and in addition we are constructing a covered gazebo area for people to comfortably hang our away from the rooms. We apologize for our shortcomings and hope that you will give us another chance in the future to provide you with a great all around hotel stay.

If I can be of assistance in the future, contact me at 904-217-4423.

Sincerely,

Ryan Woodrum
General Manager
Smart Stay Inn of St. Augustine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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