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The Westin Tampa Waterside
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Reviews (1,785)
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Reviewed 3 August 2015

We stayed here for a family wedding which was in proximity to the hotel. I was so looking forward to staying at a Westin since their reputation is excellent, what a let down. We actually stayed here twice one night before a cruise my wife and went on then three nights upon our return. The first room is need of repair. The door in the bathroom was chipped, dented and desperate need of painting. The finish on the mirrors was wearing off. Now I head the beds were "heavenly" the bed was not that comfortable. It was only for one night we thought, so off on our cruise we went. We checked back in and off to our room we went. This one was even worse. The bathroom had mold and dirt under the sink again the door was in need of repair. The bed was a little better. There must me something wrong with their card system as we need new door cards three separate time. My wife's card did not work and she was stuck in the elevator. As a nice gesture they sent a fruit plate and cheesecake to our room. Each time in the elevator other guests were frustrated as their cards would not work also, they went up and down several times in the elevator until the card reader finally took their card. Talking with other guests that were staying at the hotel for the wedding, they had issues also with their rooms. One had a big red spot in the rug, another the carpet was wet from the air conditioner, their room was damp and musty. The hotel is in desperate need of upgrading, from the carpet in the public areas to the rooms itself. A hotel of this caliber should be ashamed to have a hotel that is need to be redone. Don't stay there.........

  • Stayed: August 2015, travelled with family
    • Value
    • Cleanliness
    • Service
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinTampaHarbour, Front Office Manager at The Westin Tampa Waterside, responded to this reviewResponded 5 August 2015

Greetings,

Our staff would like to sincerely apologize for the inconveniences you had endured throughout your stay. Your experience has been shared with the staff as an effort to improve the services we provide. Thank you for your patience and understanding and if you would like to contact the hotel directly we would be happy to speak with you!

Warmest Wishes,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2015 via mobile

Craig and Jamie were so helpful and pleasant ! It's rare you find customer service like that anymore ! Ty for turning and unpleasant situation , that the front should have handled , into a better situation. They greeted me with a ear to vent in and automatic response to my issue. Ty also Brandon for your assistance!

Stayed: August 2015
Thank debutante_d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinTampaHarbour, Front Office Manager at The Westin Tampa Waterside, responded to this reviewResponded 5 August 2015

Greetings,

It is wonderful to hear that Craig, Jamie and Brandon were so helpful during your stay!

Warmest Wishes!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2015 via mobile

Very friendly staff, Room was clean, and we had an awesome view. Went for a swim and dip in the whirlpool, it was very relaxing. My only complaint was with the parking. If you do not use the valet you are stuck with the smallest of spaces that you still have to pay for. Thank goodness there were no scratches on my car. Overall our stay was nice.

Stayed: July 2015, travelled as a couple
Thank Stephen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinTampaHarbour, Manager at The Westin Tampa Waterside, responded to this reviewResponded 31 July 2015

Thank you for choosing the Westin Tampa Harbour Island!

We are happy to know that your Friday Night Getaway was nice!

We hope to see you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2015

My husband and I spent two nights here and had lively Harbour views from our spacious room. Staff was friendly and helpful. Breakfast buffet was expensive ($19/person), but very extensive and good -- fresh fruit, yogurt, eggs, bacon , oatmeal, lox and bagels, etc, etc. Staff was very accommodating and provided nondairy milk upon request.

Because the hotel wasn't terribly busy, parking attendants agreed to drive us in shuttle to shopping and restaurants for tips only.

It was great to have a mini-frig that we could use as desired.

It would have been nice to have better lighting for reading in the room. Also would be nice to have tables on each side of each bed

Room Tip: Ask for Harbour view
  • Stayed: July 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Steffenzei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinTampaHarbour, Manager at The Westin Tampa Waterside, responded to this reviewResponded 10 August 2015

Thank you for choosing the Westin Tampa Harbour Island!

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Reviewed 27 July 2015

I stayed here two nights in a king room looking at the canal. The room was quite large and I appreciated the in room coffee maker and refrigerator. The bed was very comfortable. The front desk staff were all very friendly and helpful, as were the doormen. I enjoyed the lobby. There are lots of seating areas and it was nice to sit and plan the day or read there. I had dinner in the bar and the bartender was very nice. I think his name is Craig. He was friendly but not intrusive. I definately recommend this hotel and would stay here again.

  • Stayed: July 2015, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank coventry4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinTampaHarbour, Manager at The Westin Tampa Waterside, responded to this reviewResponded 28 July 2015

Thank you for choosing the Westin Tampa Harbour Island!

We are delighted to hear you had a first class stay with us!

Come back and visit us again soon!

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