I called on spur of the moment & was lucky enough that Courtney, Nurse Practitioner, was available... read more
I called on spur of the moment & was lucky enough that Courtney, Nurse Practitioner, was available... read more
All the women in my family had a spa day to celebrate our new future sister-in-law. There were 7 of... read more
Unfortunately, I must recommend against the White Orchid Spa. I am not a difficult customer, but I had quite a negative experience.
After checking in to the front desk, we were led to our respective changing rooms. Our masseuses came to get us; both seemed to be in a bad mood. They were short and snappy with us, to be honest. I can take people who arent quite warm, but I just do not expect it at the spa. We found out later that they have been slammed all summer. I understand being burnt out, but I don’t think it’s fair to take it out on your customers. The treatment itself was alright, although my partner said that their masseuse didn’t communicate with them a single time. Usually, in my experience, the masseuse communicates what they are goong to do and asks anout adjustments regarding temperature and/or pressure. My partner also went to use the bathroom in between treatments and they were literally admonished for going out the wrong door; that was outrageous to me considering it was an honest mistake and the spa’s front desk failed to give us a tour of the facilities or tell us where things were located. We found out later that the individual who led us to the relaxation area is “in training,” so they didnt run us through the spa’s facilities or where they were located. Next time we’re in Vero, we’ll go to a different spa, probably the one in Costa d’Este; I recommend you do the same.
We do thank you very much for your candid and honest feedback. We are deeply saddened by your experience and would love an opportunity to make things right for you. You are absolutely right that burnout, nor anything else for that matter, should affect the way our very valued guests are treated. If you would allow us an opportunity to be of service to you again, we would greatly appreciate the chance. Please do email us at contact@whiteorchidspa.info or give us a call at 772-231-1133 and ask for our spa manager - Dana.
Beautiful spa with absolutely great facilities as well as a plethora of services available for both women and men!
They are definitely aware of the need to sanitize and are very friendly and well trained.
A must for anyone visiting or living in Vero Beach! Bonus is the restaurant on the same floor/Cobalt!!!
Aimee is phenomenal. I had my eyebrows micro bladed and they are perfectly done. Just the way I wanted. She listens to what you would like to have done. I highly recommend her. The service is always great. Wonderful staff. Clean and very comfortable.
Total experience was perfect, from start to end. Really! Ambiance, cleanliness, massage, amenities.p
Every time I try other spas I always come back to White Orchid. Everyone is very competent, the services are excellent, if something isn't right (chipped nail, etc.) they fix it.
Best place in Vero by far.
Quality is excellent. The Spa is outstanding. Clean and professional. Very therapeutic and relaxing.