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Reviews (5,697)
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1,089
2,146
1,614
572
277
Show reviews that mention
All reviewsgeneral storegift shopthe main lodgepost officenational parkindoor poolclose to bryce canyontwo sinksvisiting brycehotel restaurantshuttle busbeds were comfortablefridge and microwavecoffee makerroad triprodeolakeview
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Reviewed 30 March 2018

Unfortunately this place has succumbed to the old faithful ‘we are the only place to eat, like it or lump it’, the waiter forgot half our order, said he was too busy! And brought the remaining part after we had eaten.
The main cause for concern is that the gratuity is hard coded into the bill!!! I have never come across this before, and the bill cheekily states that the included gratuity can be increased if you want to.
I alway believe that the gratuity should be governed by the service received.
As we are still ‘out of season ‘ here most competition is still closed.
I believe that their attitude is terrible and even in season I would NEVER eat there again.

Stayed: March 2018, travelled with family
1  Thank CheltenhamSKI_couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2018 via mobile

Very basic facilities with unusable pool. Overbearing smell of chlorine from corridor approaching pool. Caused servere stinging of eyes.
By 5 in the afternoon the room still hadn't been serviced. Huge line ups at the desk so not easy to get answers or make complaint.
Shop overpriced. Beware of out of date food.
Dare not even try the 'restaurante'!! Unfortunately, accomodation is limited in this area but I would not recommend this hotel.

Stayed: March 2018, travelled with family
Thank baya132018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this reviewResponded 3 April 2018

Thank you for your review. I apologize for your experience at our hotel. Your complaints have bee noted and have been sent to the appropriate managers. We will address these issues as a team as soon as possible. I apologize again for your experience. Thank you for choosing Best Western Plus Ruby's Inn.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018 via mobile

Big complex with multiple buildings so can be a long walk through car park area to main motel area / restaurant .Clean, large rooms but old , dingy and lacking any charm. Musty smell which wouldn’t go .Very good grocery section in main building. Food was just OK ; it was the only place in the area which was open so it had to do. Fortunately we only stayed one night and Bryce Canyon is beautiful which helped one forget the unappealing accommodation at Ruby’s Inn

Stayed: March 2018, travelled as a couple
1  Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this reviewResponded 29 March 2018

Thank you Sue for your review. I apologize for your experience at our hotel. This is not the impression we want our guests to leave with. Your complaints have been noted and will be addressed immediately. If you would like to contact me directly, please call 435-834-5341. Thank you for choosing Best Western Plus Ruby's Inn.

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Reviewed 27 March 2018 via mobile

Was here 5 years ago when we stumbled upon it late at night in the snow and cold. We booked it again to stay a night before seeing Bryce Canyon. it was still cold and snowy and the rooms were nice, comfortable (once you turn the heater on- it warms up quickly.)

This place really has everything you could need, RV park, laundry, kids areas, restaurants, shops,....I’m glad we’ve been here on off season b/c I imagine it gets much busier in the tourist season.

Stayed: March 2018, travelled with family
Thank sandiegoheidi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this reviewResponded 29 March 2018

Thank you for your review. I am happy to hear that you are a returning customer. It is great that you enjoy your time with us. Please tell your friends and family about us! Thank you for choosing Best Western Plus Ruby's Inn.


Sincerely,

General Manager

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Reviewed 26 March 2018 via mobile

We got a room which obviously wasn't properly cleaned: there were used towels in the closet, hair in the bath tub, and an open rice box next to the TV. At night we discovered that the bed sheets were most likely used as well and asked for new ones (which we replaced ourselves).
The hotel is huge, so to get from the lobby/ restaurant/pool/laundromat to the room you need to drive or walk 10 minutes in freezing wind (in March). Not fun.
Room was OK and beds were comfortable enough. Shower water temperature keep changing on you from too hot to too cold and make screeching noise. Not fun...
Location is great: few minutes from park entrance.

Stayed: March 2018, travelled with family
Thank kensaraf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rubysinn_management, Manager at Best Western Plus Ruby's Inn, responded to this reviewResponded 29 March 2018

Thank you for your review. I apologize for your experience at our hotel. Your complaints will be addressed with the housekeeping staff. We will fix this issues immediately to avoid this situation in the future. I apologize again. If you would like to contact me directly, please give me a call at 435-834-5341. Thank you for choosing Best Western Plus Ruby's Inn.

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