First you need to know that this property is adjacent to another, more modern Extended Stay property with more amenities [e.g. 'fitness' room and a pool]. Second, there seems to be a disconnect with this hotel's reservation system and sites like Priceline, Expedia, etc. After we checked in, and we were there for six weeks because of a job relocation, the hotel was full yet people were still coming in that had made reservations on a non-Extended Stay web site. They had to be turned away and the sites that already collected the money didn't seem to care that they were booking rooms in a hotel that was already full.
On to the hotel. When I checked in I thought there would be plates, bowls, cups, cooking utensils, etc already in the room. They weren't there. I went to the front desk and was told that they would be delivered the next day during the day shift. When I returned the next evening, no stuff. I went to the front desk and was told that they should have been brought during the day. The person working the desk was alone in the hotel and had to deal with other customers before helping me out. Eventually she rustled up 2 cups, 2 bowls, two forks, two knives, [see the pattern??]. For the next six weeks we had to wash dishes after each meal.
A few days after we checked in, the toilet began running constantly. A quick check showed it to be the very old style with the large plastic bulb/float. I went to the front desk and let them know that there was a problem. I was told that it would be fixed the next day as there is only one staff person on duty after 5 PM. Needless to say, it took about 8 or 9 days for them to 'fix' the toilet. [I had offer to go and buy the parts and install them myself if I would get reimburse for the parts but was turned down each time I asked.] With the new parts installed the toilet still ran continuously. I ended up adjusting the fill level, resizing the fill tube and used a bent paperclip to hold it in place. In the six weeks that we stayed there, the maid only came into our room once - to do a quick vacuum and leave. We were supposed to have weekly maid service... We were told that Tuesday would be our day for service and each Tuesday the maid would tell my wife that 'You aren't on my list so you aren't getting service...'
My wife, who smokes, found out that getting into the building after 11 PM is very problematic - the card reader at the front door doesn't work. [This meant that if the door wasn't propped open during the day, the front desk clerk had to run around the desk and open it each time someone wanted to get in. By the way, my wife finally got in finding the only working card reader at the door on the opposite side of the hotel. This, by the way, blew holes into the hotel's excuse of why the card reader at the front door didn't work. They said that they had recently started this 'safety' measure for the guests. The overnight person would periodically walk to the front door to see if someone wanted in...
On checkout day, my wife and I were bringing our belongings to our new apartment. I asked the front desk person if we could get a late check out. [The hotel had passed its busy season and appeared to be only partially filled at this point.] He told me NO - if we were still moving stuff at checkout he would charge us for another full day! After several compact car loads, remember we had been they for 6+ weeks, I went to check out at a few minutes past 12. Luckily for me the manager of the hotel was there and overruled the draconian charge for a FULL day...
One thing to note is that if you are getting a percentage off your bill by being a member of Extended Stay's hotel program, you will pay the FULL amount while you are there. Each Sunday I had to pay for at least the next week's rate. After you check out, the hotel chain gets around to refunding you the percentage off that you were getting when you checked in. [I checked my bank statements and we did get what I figured we were supposed to receive.]
I am going to give this hotel a 2 or 3 star rating rating because of the work of a couple of staff members who did what they could to try and make our stay as good as they were able - Miss Tracy at the front desk and David the houseman. Without these two I would give the hotel a zero!
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