I arrived at this hotel on a Thursday evening at 11:30 pm for a lengthy business stay. No luggage cart was available and I was told that, due to the small size of the hotel (three full floors), it only had one luggage cart. The front desk attendants were pleasant. I got to my room and the air conditioner wouldn't come on, despite turning it down to 60 degrees. I reported back to the front desk and asked for another room as the paint fumes were strong and there was no way to ventilate it. Was told that there were no other rooms, then was told the other rooms were assigned to guests who had not yet checked in, then was told my advance payment for the room tied me to this particular room. Bull. Was told they would submit a work order for the air conditioner.
There was no ice machine in the hotel and no ice trays in my freezer, so I returned to the front desk and requested ice trays and was initially told there were none, but was called back when the clerk remembered there were some in storage.
I have no place around my bed to plug in my iPhone or the hotel-provided alarm clock. Guess I need to buy an extension cord.
The room is supposed to be newly renovated but, come on guys, two new drip plates for the stove would cost like $5.00? The present ones are covered in rust and very unsanitary.
Give me a clean, quiet room with things that work properly and enough conveniently-placed electrical outlets and I am a happy camper. This room seemed clean except for the random drapery hook on the entry way floor (glad I didn't step on it) and the evidence that no vacuum had touched the carpets recently. The tub had random soap bits and stuff in it and the sink... not sure what was coating the bowl of the sink. At least two electrical outlets (the ones behind the beds) were uncovered and there was a hole in the wall behind the shower head that could have been covered with a plate or something.
Overall, very disappointing.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com and TripOnline SA so you can book your Extended Stay America - Atlanta - Duluth reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.