reservations and front desk staff are untrained, unfriendly, and mostly incompetent.
Finally was able to book a package, but when conf e-mail arrived it was incorrect.
Called about 10 times before reaching anyone to correct. Upon arrival discovered rate for package was different from confirmation by $60. Finally gave up and paid so we could get in our room. No matter what was asked the answer was always well the supervisor is away and I cannot address this. It was obvious that others were having check in issues as well. So much for the bad.
For the OK: buffet lunch and breakfast were fine; restaurant staff was friendly and efficient. Also ok: mtn view room in Dogwood Lodge.
Room was bit dated, but clean and quiet, so no complaints. The entire property needs a major upgrade, but I wasn't expecting the Ritz, so no problem.
For the Good: Zip line adventure was great; entire staff was friendly and efficient.
they do not work for the lodge; wish we had booked directly with them rather than booking package with lodge. we were unable to use zip line level 2 for one guest.
zip line staff informed lodge front desk to issue credit, but once again unable to do so because supervisor was away. doubtful that credit will ever be issued.
if you go try to book on-line
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- Free Wifi
- Free Parking