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Reviews (273)
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All reviewsjumping pillowwater frontholiday parkensuite sitecamp kitchenpowered siteputt putt golfboard walkboat rampschool holidaysfamily friendsgreat familytable tenniscamper trailercleaned regularlyyoung kidsview of the water
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Reviewed 3 weeks ago

We stayed here for two lovely quiet weeks .loved the walks to the tanilba habitat,the board walk along the water, around to mallabula and the Tanilba Marina.absolute water front.staff friendly.close enough to many day activities after short drive.( wineries, Nelson bay,tomaree headland.whale watching.many different beach options.park was basic but clean.ammenties abit of a walk. Nightly shared fire pit great.weekends busy but weekdays perfect

Stayed: May 2018, travelled as a couple
Review collected in partnership with this hotel
Thank dancinggrany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Koala Shores H, Guest Relations Manager at BIG4 Koala Shores Port Stephens Holiday Park, responded to this reviewResponded 2 weeks ago

Thanks so much dancinggrany for taking the time to write and share your valued feedback. We love that you have shared some of the many great attractions available close by. Our team look forward to welcoming you back again sometime in the near future, and until then we wish you a very happy and safe onward journey.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Nice place to stay. However we requested late checkout (only wanted to stay til 1pm) and were told this wasn't possible without paying. Yet, they didn't even come and clean our room til the day after we left (we had family staying next door and they told us). It would have been nice to let us stay for another two hours, it would have made a big difference to our stay, when they clearly didn't need to access the room anyway. Seems petty to have wanted to charge us for that.

Stayed: May 2018, travelled with family
Review collected in partnership with this hotel
Thank sarahanne33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Koala Shores H, Guest Relations Manager at BIG4 Koala Shores Port Stephens Holiday Park, responded to this reviewResponded 2 weeks ago

Thanks sarahanne33 for sharing your valued feedback with us. We do have in place policies and procedures in place and unfortunately an extended late checkout is one that we do have to abide by. We are pleased to see that you were able to enjoy a family get together during your stay, and we do hope that you will choose to stay with us again sometime in the near future.

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Reviewed 25 May 2018

From booking to leaving we had a fabulous family getaway, we stayed 10 days and didn’t want to leave, all staff were friendly and the other vistors were quiet, respectful and interactive. We will be back again soon.

Stayed: April 2018, travelled with family
Review collected in partnership with this hotel
Thank brettandkate2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Koala Shores H, Guest Relations Manager at BIG4 Koala Shores Port Stephens Holiday Park, responded to this reviewResponded 28 May 2018

Hi brettandkate2017, we are so pleased that you and your family enjoyed your recent 10 day stay with us here at BIG4 Koala Shores Port Stephens Holiday Park. We love that you are thinking about your next visit, and our team look forward to seeing you again soon.

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Reviewed 24 May 2018

The camp kitchen is obsolete, not enough toilets and showers, not enough bins in the park, staff unfriendly... Not many activities and mostly overpriced. The toilets floors were often left very wet after cleaning and that could possibly cause injuries

Stayed: April 2018, travelled as a couple
Review collected in partnership with this hotel
Thank francescochiatante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Koala Shores H, Guest Relations Manager at BIG4 Koala Shores Port Stephens Holiday Park, responded to this reviewResponded 28 May 2018

We are disappointed to read your review francescochiatante, but appreciate the opportunity to use your comments for continual improvement of our park. Recent new owners of the park have identified the need for a second amenities block to minimise inconvenience for guests and steps are underway to have this rectified in the coming months. We are also looking at bin location around the park as historically no areas were allocated for this. We have also recently included recycling with a large recycling bin at front of park, but due to our locale this is the only recycling option available to us at this time. We will be re doing our maps and signage to better indicate rubbish drop off points. There are also some other exciting renovations and improvements coming to the park in the next 12 to 18 months. We do hope that you will choose to stay with us again and enjoy our upcoming improvements.

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Reviewed 24 May 2018

The park facilities are great, all the kids had fun playing on the jumping mat and in the kid friendly pool and on the pedal cars. The cabins are expensive and all the beds were uncomfortable. We would go back again only if the beds have been updated.

Room Tip: Ask if the beds are new.
Stayed: April 2018, travelled with family
Review collected in partnership with this hotel
Thank Chezatron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Koala Shores H, Guest Relations Manager at BIG4 Koala Shores Port Stephens Holiday Park, responded to this reviewResponded 28 May 2018

Hi Chezatron and thanks for sharing your valuable feedback with us. We are so pleased that you and your kids enjoyed all our great facilities onsite. We are sorry that you felt you did not receive good value during your recent stay. We have a significant investment and commitment to providing quality facilities and additional activities for our guests to enjoy. We do have development plans in place and your feedback regarding the beds will assist us with future upgrades. We hope to have you stay with us again in the near future.

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