Booked 10 rooms for my Outreach Ministry Retreat. We traveled and checked in on Friday and Checked out on Sunday morning. We utilized the conference room over the weekend as well. All rooms were excellent. The facilities were great. Breakfast was great. Tamekia, who handle sales,was great with setting up the group and assisting with the group reservations as well as making sure everything was in place for us to enjoy this weekend retreat. Most of the other staff showed great hospitality as well. Particularly exceptional was Eric, Kim and Trellani. On little blemish on the weekend was a weekend staffer Raymond. He was not very hospitable or helpful when I had an important need arise nor would he seek the help of others via phone call to resolve my problem. I have an allergy to any type of feathers and hypoallergenic down pillows are included in my long list of allergies. I didn't realize that was what was on the bed until I further investigated why I was having the increased breathing problems to include requiring extra meds and breathing treatment and unable to use my CPAP machine to sleep due to the onset of congestion and wheezing within 20 minutes of laying down. When I spoke with Kim she assured me that the hotel could replace my pillows with a non-feather type. Later I went to get the pillows and was told by Raymond, after waiting a considerable amount of time for help (he was not behind the desk but in the lobby and did not have anything that identified him as an employee nor did he acknowledge my presence at the desk for about 10-15 minutes), that they did not have them nor would he call anyone that evening to check on it after I told him the day staff told me they were in the hotel. I was just getting back in after being out all evening. He told me to go to Walmart or wait to speak with a manager on Monday. He was not going to "interrupt" someone's weekend for this. As I attempted to tell him that I needed this for my breathing he still brushed this off. I was already put off with his lack of a professional greeting as I told him that I did know he was an employee.and up to that point he still had not identified himself. I will say that Eric saw me walking down the hall after I left the desk and asked if I needed anything prior to leaving and I told him about my encounter at the front desk and he immediately went and got what I needed so that the rest of my stay would be comfortable. He went above and beyond to ensure that I and our entire party had everything we needed. Not once did I hear from him, Trellani nor Kim that anything we needed was an imposition to them. Because of their superb hospitality our entire weekend and the care, concern and hospitality of Tamekia as well as the general manager in assuring that this wouldn't happen again and taking appropriate action they remain top rated. I would definitely stay again!

If you have ever read one of my reviews you will see that I absolutely love people to invest time and deliver customer service. During my stay at the Springhill Suites a couple people stand out when thinking about just that. Nigel and Debra both did an exceptional job taking care of not only me, but everyone that I saw them interact with. It really is just that simple. Do as you say you are going to do and follow through and you will always succeed. Thank you Nigel! Thank you Debra!