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Reviews (282)
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Reviewed 12 August 2017 via mobile

We just needed a place to sleep. Got in late and left early. Initial impression in lobby was pretty good. Checked in. Smelled odd when we walked in room but we were exhausted. Got changed and went over to set air and the floor was soaked. Then we realized that smell was mildew. Kids were already in bed so we sucked it up. Upon daylight we discovered hair in the shower and the floor terrible stained. All carpets in hallways and breakfast area are stained filthy and disgusting. Overall just a nasty place. Only nice thing I can say is the bed was comfortable enough to sleep in.

Stayed: August 2017, travelled with family
1  Thank Wehave4kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Sleep Inn & Suites Pooler, responded to this reviewResponded 18 August 2017

Dear Wehave4kids,

On behalf of our entire staff, we sincerely apologize for the problems that you experienced during your visit with us. Rest assured we have address the issues with the departments involved. We appreciate your business and hope you will give us another chance to prove we are a good place to stay.

Most sincerely
Sleep Inn & Suites
Pooler, GA

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Reviewed 1 August 2017

We stayed at the Pooler location. There was a pair of female underwear stuffed in the chair, a condom wrapper on one side the bed, an open/spilled sugar packet on the other side, two large hair clips on the bathroom floor, the breakfast room had filthy stained chairs and the elevator inspection expired April 2017, 4 months ago.

  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank staceytyler27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Sleep Inn & Suites Pooler, responded to this reviewResponded 7 August 2017

Dear stacytyler27

We are very sorry that your room was not prepared properly for occupancy. Rest assured that the things you mentioned will be addressed and corrected. Thank you for staying with us

With thanks
Sleep Inn & Suites
Pooler, GA

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Reviewed 25 July 2017

I found a plastic wrapper on the floor in the bathroom, coins on the carpet under the desk area and a white a clump of white thread in the shower. When I checked out all the front desk had to say with an ambivalent attitude was "sorry"

  • Stayed: July 2017, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank RAMcK89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Sleep Inn & Suites Pooler, responded to this reviewResponded 2 August 2017

Dear RAMck89

We are very sorry that your room was not prepared properly for your visit. Your comments are very important and we will address these issues immediately.

Most sincerely
Sleep Inn & Suites
Pooler, GA

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Reviewed 12 July 2017

The staff were friendly and the room was clean and OK. But there were lots of stains in the hallway carpets and the eating area was quite dirty looking. All the chairs were so stained and grungy that we could hardly bear to sit on them.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank htbt2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Sleep Inn & Suites Pooler, responded to this reviewResponded 17 July 2017

Dear htb2015

Thank you for your comments about your recent visit at our hotel. We also appreciate your business and hope you will visit again.

Most sincerely
Sleep Inn & Suites Pooler
Pooler, GA

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Reviewed 28 June 2017 via mobile

We wanted to visit some sights in Savannah the next day but didn't want to pay $250 a night for a hotel room so we chose to stay just outside Savannah. The staff was very nice and the bed slept well. The room was clean and quite satisfactory but nothing remarkable. This is an older hotel and could definitely stand some painting and upgrading. The breakfast was basic but adequate and the breakfast area was small and somewhat cramped. It was just an average visit but completely acceptable for what we desired.

Stayed: June 2017, travelled as a couple
1  Thank EjayMobile_Alabama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Sleep Inn & Suites Pooler, responded to this reviewResponded 6 July 2017

Dear EjayMobile_Alabama

Thank you for your review. We value guest feedback and will use your comments to improve for future guests. We hope to see you again soon.

Most sincerely
Sleep Inn & Suites
Pooler, GA

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