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All reviews front desk cookies breakfast attendant waffles room was clean would stay here again double queen room nice stay hot tub four nights reasonable rates the ground floor sitting area comfortable hotel off the highway upon check coffee pot
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Reviewed 28 June 2018 via mobile

This was by far the worst comfort suites we have ever stayed at. Stayed three nights. Our room was not cleaned at all the first day. Beds unmade, no new towels, not even touched. When we got back at night and it hadn’t been cleaned we called the front desk to at least get fresh towels. We waited and nothing happened. My husband went down to the front desk and the towels were sitting there. Even though there were two employees at the front desk they didn’t bring them up. The next day all that was done to our room were beds made and fresh towels. The garbage cans were still full, coffee pot as we left it, with no new coffee packets. Would never stay here again. Stains all over carpets throughout hotel. Definitely needs some work.

Date of stay: June 2018
Trip type: Travelled with family
Thank Vicki G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort_Suites_Boise, Front desk at Comfort Suites Airport, responded to this reviewResponded 6 November 2018

Thank you for taking the time to review your stay Vicki.
On behalf of the hotel, we would like to apologize for your stay experience & the troubles you encountered. We strive to provide a great stay to all guests and were very sorry we didn't meet your needs.We hope to see you again soon so we can provide you with a better stay.
Have a wonderful day!
-Madison, front desk.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2018 via mobile

Room wa clean and comfortable. Front desk was always helpful and the breakfast was very good. It has an indoor pool big enough to have fun in along with a hot tub and sauna. Gym is small but doable for basc exerxise. Will happily stay here again.

Date of stay: June 2018
Trip type: Travelled solo
Thank Timothy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort_Suites_Boise, Front desk at Comfort Suites Airport, responded to this reviewResponded 6 November 2018


Thank you for staying with us Timothy!
We strive to make every stay for guests a great one and we're glad you enjoyed your stay with us! We hope to see you again soon.
-Madison, front desk staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2018

Tried to resolve a double billing issue with the manager over the phone, but she was incredibly rude and actually hung up on me multiple times. She insisted there was nothing she could do about it, that I needed to contact the website I booked it through. Contacting the website made it clear (even via an email) that Choice Hotels had to correct it on their end. Even after sending the email, the manager was unhelpful and disrespectful. Worst customer service experience EVER. Email her at gm.id038@choicehotels.com

Date of stay: June 2018
  • Trip type: Travelled solo
    • Service
Thank 88JMB2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2018 via mobile

This particular Comfort Suites seems to attract more leisure travelers than business. We prefer to stay at hotels that only allow service animals (sorry pet owners) so we try to stay at the Comfort Suites. Everything we needed was provided except for a really clean bathroom floor. Housekeeping alert. Breakfast buffet can be like a feeding frenzy on the weekends but during the week it's quite calm.

Date of stay: June 2018
Trip type: Travelled as a couple
Thank KarenK518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort_Suites_Boise, Front desk at Comfort Suites Airport, responded to this reviewResponded 6 November 2018

Thank you for staying with us Karen!
We strive to make every stay for guests a great one and we're glad you enjoyed your stay with us! We hope to see you again soon.
-Madison, front desk staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2018

We stayed there for four nights and our room was not cleaned our entire stay!!!!!!!!!!!! We had asked multiple times for our room to be cleaned. We had to ask for towels at the front desk, we took out our own garbage and scavenged toilet paper off the housekeeper cart. Not the way a hotel should be ran. We will never stay at this chain of hotels ever again!!!!!!

Room tip: You can hear every door shut in the entire hotel. They slam...
Date of stay: May 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Scott46270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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