I went in during my 30 minute lunch (got there at 10:37 am). After waiting 2 minutes to be helped, I asked how long it would take for a stuffed cheesy bread, and explained that I have a short lunch. They said 8 minutes, so I placed my order. 13 minutes later, it is still not ready, so I just had them void my order, since I wouldn't have time to eat and drive back to work. If I knew it would have been that long, I wouldn't have ordered. Meanwhile, while I waited, I heard at least 2 or 3 phone calls that went unanswered.