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“Another great meal at Chili's”

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Chili's Grill & Bar
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Ranked #32 of 102 Restaurants in Bloomingdale
Cuisines: American, Southwestern, Barbecue, Mexican
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Restaurant details
Good for: Child-friendly, Bar Scene, Groups
Description: Family-friendly chain serving classic Tex-Mex & American fare in a Southwestern-style setting. Favorites include ribs, burger, fajitas and signature margaritas for dine-in, curbside or delivery.
Reviewed 25 January 2017

The service was great we sat in the bar area and the drinks were amazing. The food came out within a short period of time and was great, I usually just get something plain at Chili's but it is a wonderful meal for me.

Date of visit: November 2016
Thank 259michelee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Engagemen... T, Guest Relations Manager at Chili's Grill & Bar, responded to this reviewResponded 30 January 2017

Thank you so much for taking the time to send us this feedback. We're happy to hear you enjoy visiting our Stratford Square Chili's. We will share this feedback with the manager and look forward to your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (27)
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10 - 14 of 27 reviews

Reviewed 14 December 2016

The bartender was so busy making drinks for people in the restaurant the people sitting at the bar were basically forgotten about. In addition the other employees all seems to want to chat to the bartender while they went in and out of the kitchen. It took a long time to get a food order placed. I would not go back to the bar.

Date of visit: December 2016
    • Value
    • Service
    • Food
Thank CharlesRemington
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Engagemen... T, Guest Relations Manager at Chili's Grill & Bar, responded to this reviewResponded 20 December 2016

Charles, we're sorry to hear that your recent experience was not as good as it should have been. We want to make this right. Please email us at social@chilis.com the following information so we can share your experiences with this restaurant and get in touch with you directly to apologize.

-Full Name
-Phone Number
-Description of Visit
-Restaurant address that you visited
-Check Number (or last 4 digits of card)
-Date and Time of Visit

Thank you and we look forward to hearing from you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2016

This was one of the worst "dining" experiences I've ever had and certainly my worst experience at a Chili's. Details are below but the service and response from management was deplorable.

1. The hostess did not acknowledge anyone that walked in the door. The group before mine sat down to wait for "a hostess" (I assume since they did not tell her how many was in their party). I asked the hostess if I was supposed to tell her how many are in my party so she can seat me and she said yes but that I'd have to wait because the group that walked in before me hadn't yet talked to her. So I told them she's the hostess and to check in so they could be seated.
2. I arrived around 5:35 pm and was seated by about 5:40 pm. Our waitress did not make it to the table to get our drinks/apps/dinner order until 5:52 pm. (We were sure to order everything at once so as to avoid any more lengthy waits.)
3. I ordered the triple dipper for the table and a bowl of soup for my entree - the bowl of soup came out at 6:07 pm (Yes, my entree came out before anything else, 15 minutes after the order was placed). I asked when we would be getting our appetizer, the waitress looked down, almost said, "You didn't" order an appetizer, but stopped herself and said she'd go check on it. At about 6:15 pm the triple dipper comes out piping hot (sounds like a rush order.) My waitress was about to leave but I was able to stop her to ask for plates for the app (since it is one that you share...). Unfortunately I didn't ask for napkins and we had not been given any.
4. I kept watching the clock and the tables that had arrived after us, their apps and entrees were served long before ours. (Different waiter)

5. Finally at about 6:27 pm I informed the manager that our food still had not come out, our waitress had disappeared, my 5 year old was becoming crabby due to nearly an hour wait time to eat and that my party and I were leaving. The manager did not introduce himself (as neither did the waitress) and kept saying "Oh I'm so sorry. It sounds like you've made up your mind. Thank you for the feedback. I'm so sorry." They were just empty words. I felt as though he did not care at all.

Bonus Complaint: The crispy chicken crispers that came out in the triple dipper app had a huge purple vein going through the center of the meat - Which was completely disgusting to see and turned off my party and I. But as a side note, this is the least of my complaints.

I will never, ever go back to this Chili's (first and last attempt, Sunday November 27, 2016).

I'd also like to note that the restaurant was nowhere near full capacity. It looked like the restaurant was about 35% to 40% seated.

Date of visit: November 2016
    • Value
    • Service
    • Food
Thank bjn708
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Engagemen... T, Guest Relations Manager at Chili's Grill & Bar, responded to this reviewResponded 13 December 2016

We're sorry to hear that your recent experience was not as good as it should have been. We take your comments seriously and want to make this right. Please email us at social@chilis.com the following information so we can share your experiences with this restaurant and get in touch with you directly to apologize.

-Full Name
-Phone Number
-Description of Visit
-Restaurant address that you visited
-Check Number (or last 4 digits of card)
-Date and Time of Visit

Thank you and we look forward to hearing from you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2016

Even though the take out door was locked I went thru the restaurant to takeout and ordered, They took my order and prepared it quickly the food was absolutely delicious. Very pleasant staff.

Date of visit: June 2016
Thank connerscats
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 May 2016

We were so disappointed in our last visit here. This Chili's has been our go-to spot for guac, chips and margaritas for a few years now. Their guac, chips and tacos are good and they make excellent margaritas. Except on our last visit. The place was a pig-sty. Unbussed tables, dirty meal dishes stacked at the ordering stations, behind the bar and at the end of the bar. We did see one bus-boy on duty, but it's not a huge Chili"s no reason for dirty dishes stacked all-over. We sat at the bar. The floor behind the bar was filthy. It was wet and littered with food scraps and garbage. The bar-tender did not know how to make a margarita without using a mix! It was busy,the bar under-staffed and he tried his best. Our food order took 50 minutes. When we commented to the manager he just whined that he was the only manager on duty and he had to manage the kitchen not the dining areas. It seemed like none of the wait-staff that night was willing to pitch-in and pick up a dish or two during the busy time. It was an extremely dysfunctional place that night. It has never been that way before. This last visit will keep us away from here for a long time.

Date of visit: May 2016
    • Value
    • Service
    • Food
Thank partie-of-seven
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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