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“Very good and well-run”

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Hampton Inn Chicago-Carol Stream
Ranked #1 of 2 Hotels in Carol Stream
Certificate of Excellence
Reviewed 6 December 2017

The employees answering the phone and at the reception desk were very pleasant.

The room was almost spotless. There were a few specks on the carpet here and there.

The building is a little old. However, it has been pretty well maintained, and, at the time of my stay, they were replacing the wall air conditioning units with thermostats. Thank heavens they had not replaced the white coverlets with those new white Hampton Inn coverlets that are steaming hot, or the bathroom and closet doors with that new Hampton Inn hanging barn door that does not close the bathroom. Excellent.

I never knew that those little Hampton Inn convenience-store style areas were fairly reasonably priced. This was a life-saver as I was running late on arrival and there are no restaurants around the hotel. Actually, you have to get your car out anytime you leave the hotel as there is nothing around; residential areas are mostly hidden behind light industry. Your only way in or out is a driveway on North Avenue, which is a divided highway at this point, so you must drive in from the west and leave to the east. This was still one of the better locations for access to Wheaton, which has no hotels that I know of.

I got a free cookie in the lobby. I like free cookies.

The included breakfast was standard-issue Hampton Inn hot buffet, which I like.

Overall our stay was pleasant, and I would return.

Room Tip: The sixth floor, the top floor, is the pet floor. I chose another floor and never ran into any pets...
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  • Stayed: December 2017, travelled with friends
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Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori V, General Manager at Hampton Inn Chicago-Carol Stream, responded to this reviewResponded 8 December 2017

Thank you so much for your kind comments and I am so pleased to know you enjoyed our free freshly baked cookies! It was a pleasure having you as our guest. Hope to you again soon!

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9 - 13 of 464 reviews

Reviewed 6 December 2017

Fantastic staff and better than average breakfast but they got the important thing wrong by having very uncomfortable beds (we had two rooms and used 4 beds and all were in agreement). Also, my brother saw some small black bugs in the lobby bathroom. Have stayed in several Hampton Inns and this is the first time I was disappointed.

  • Stayed: December 2017, travelled with family
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Review collected in partnership with Hampton
Thank 914bonnieg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori V, General Manager at Hampton Inn Chicago-Carol Stream, responded to this reviewResponded 8 December 2017

Thank you for being our guest and recognizing our fantastic team! I appreciate your comments and taking the time out to review us. I am pleased to know we were able to make you happy with your stay.

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Reviewed 30 November 2017

Stayed there first time a couple of nights on a weekend in late November 2017. The king room was clean and spacious enough for two. This is not certainly a luxury hotel or even a 4 star hotel, but is it clean, sufficient and comfortable.

The HVAC worked and quietly, the water pressure, temperature and volume were good. The breakfast was also good with a 6-10 AM time-frame that is longer than most places. Coffee and some snack is available in all hours and they do a good job of making the guests feel good.

Check in and check out was fastest I have seen, and being a HHonors Diamond member, we were greeted very cordially by a very nice lady at the reception desk and were given some water bottles and cookies for snack, as we usually get...!

Being located on the North Ave. in Carol Stream, most restaurants and dinning places are not that far from the hotel. I will stay in this hotel anytime in the area, actually doing the same next weekend for attending a family gathering.

  • Stayed: November 2017, travelled as a couple
    • Sleep Quality
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Thank Hecules-63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori V, General Manager at Hampton Inn Chicago-Carol Stream, responded to this reviewResponded 5 December 2017

Thank you for taking the time out to really review us in detail. It was nice to hear such kind comments about our clean and spacious rooms. Thank you for also recognizing our hospitality service that we take so much pride in providing to our guests. It was a pleasure having you as our guest. Thank you for also being a loyal diamond member to Hilton.

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Reviewed 28 November 2017

Friendly staff and nice accommodations! Close to expressways and shopping, restaurants! Nice free breakfast! Clean rooms and the prices are good! We stay here all the time when we come in from Holland, MI.

  • Stayed: November 2017, travelled with family
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Review collected in partnership with Hampton
Thank Juniegale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori V, General Manager at Hampton Inn Chicago-Carol Stream, responded to this reviewResponded 29 November 2017

Thank you for the kind comments about our friendly team and clean rooms! It is our goal to ensure a clean and friendly stay for all our guests. It was a pleasure having you here again with us! See you next time!

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Reviewed 21 November 2017

Issues don't get resolved, no offer to correct. Issues reported fall on deaf ears. Beds and rooms are too small, beds are too bouncy. Internet too slow, kept having to re login. $50 a day hold is unacceptable. Offers no digital key. Breakfast needs to be vegetarian and vegan friendly. Don't get hurt in their hotel, they don't have first aid kits. I asked and was never offered the 100% guarantee. The 100% guarantee is just a facade, false sense of security.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank briansN8236NV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori V, General Manager at Hampton Inn Chicago-Carol Stream, responded to this reviewResponded 22 November 2017

Thank you for your time and comments. I would be glad to offer 100% Hampton Guarantee! We as a team truly stand by our guarantee. Please contact me directly at hotel and would be happy to assist you further. Also, we do have First Aid Kits stationed in several areas of the hotel. I look forward to hearing from you. Thank you.

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Additional Information about Hampton Inn Chicago-Carol Stream

Address: 205 W North Ave, Carol Stream, IL 60188-2051
Phone Number:
Region: United States > Illinois > DuPage County > Carol Stream
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Carol Stream
Price Range: $127 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Chicago-Carol Stream 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
Enjoy your stay at the Hampton Inn Chicago-Carol Stream hotel, located off North Avenue just 3.5 Miles west of Interstate 355. Situated in DuPage County between the cities of Wheaton and Carol Stream, Illinois, this hotel is within 5 miles of Wheaton College, Central DuPage Hospital, Center Ice of DuPage and four tournament-quality golf courses. Visit the estate and admire Civil War memorabilia at Wheaton's Cantigny Park, tour the Billy Graham Center Museum on the college campus or spend an afternoon at Lynfred Winery. ... more   less 
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Also Known As:
Hampton Inn Chicago-Carol Stream Hotel Carol Stream
Hampton Inn Carol Stream
Carol Stream Hampton Inn

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