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“Nice place to stay”

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Holiday Inn Chicago-Carol Stream
Ranked #2 of 2 Hotels in Carol Stream
Reviewed 20 November 2017

We have our home under construction, and this HI is very convenient for us to run away to from time to time. I've never had a bad experience here. Everyone is nice and the hotel is clean. They have done nice upgrades to the hotel over the past few years however now that they are doing some changes to the restaurant, there is no available food service (whether dine-in or room service) any time between 10-5pm. That was stressful and hopefully that will be up and running soon. Cleaning staff are wonderful! Only concern we had was walking towards the front to find 7 police cars out front and in the hotel. It was very scary since I was there alone with a baby, and no one bothered to tell us what was going on.

  • Stayed: November 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank khaas966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this reviewResponded 1 December 2017

Thank you for taking a few minutes and sharing your experience at our hotel. We are grateful for your comments, recognition of our improvements and of course, your repeated business.

I apologize that you experienced a scare during your stay with us during one of your nights as well as for the changes in our restaurant operation. We plan to reopen for lunch when our new concept is complete in the spring of 2018.

Again, thank you for sharing.

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1 - 5 of 163 reviews

Reviewed 3 October 2017 via mobile

Amazing staff. Gm introduced himself and was amazing. Clean rooms,gym, and pool. Perfect stay. My family enjoyed every aspect. The indoor bar/restaurant was amazingly convenient. Can't find a bad thing to say.

Stayed: October 2017, travelled with family
Thank L2719IMamandak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this reviewResponded 10 October 2017

Thank you for your kind words. Our staff appreciates knowing they made a difference in your visit and we will be certain they see your thoughtful remarks.

We look forward to seeing you on your next trip our way. Thank you again.

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Reviewed 18 September 2017 via mobile

In the area again so stayed three nights. Front desk people are helpful, especially Jill. Like having a separate refrigerator and freezer and microwave at eye level. Hotel was quiet at night. Lady during the week in the cafe is very nice. Coffee available in lobby. Will give you decaf complimentary by going by Cafe. Price was right. They are making improvements to this older property.

Stayed: September 2017, travelled on business
Thank MED1500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this reviewResponded 20 September 2017

Thank you for taking to time to share your thoughts of your stay with us. I especially appreciate your recognition of the staff members who made an impact on your visit; I will ensure they see your kind words.

We are grateful that you noticed the improvements we are making to the property as well, and we look forward to delivering another great stay on your next visit with us.

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Reviewed 14 September 2017 via mobile

There's not much around within walking distance. The hotel is a little bit older but pretty much what you expect from Holiday Inn. Free wifi. No free breakfast. Fitness room did not look very appealing. Staff was friendly.

Stayed: September 2017, travelled on business
Thank Tinyfoodlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this reviewResponded 18 September 2017

Thank you for sharing your experience at our hotel. We appreciate your kind words regarding our staff. We will be continuing some more exciting redecoration projects in the coming months and hope to have you back to see the changes. (Sadly, one will not be including breakfast with all rates, but check out our packages so you can enjoy a cooked-to-order breakfast with some value on your next visit)

Thank you again for sharing and we hope to see you again soon.

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Reviewed 21 August 2017

My father was transferred to a local hospital after suffering a stroke and we chose this hotel because it was close by and they had a hospital discount. I made the reservation on Saturday morning and when we arrived later that night for check in we were told there were several events going on and if it was too loud they would try to get them to turn it down. I was not made aware that our room was feet away from the event tent with open screened windows. It was a class reunion and the music was so loud our room was thumping and we could hear everything. Turning the music down would not have helped. The hotel and room are nice, but I wish I had been told when I made the reservation earlier that morning that the one bedrooms suite I chose would be right by the tent since we had not slept at all the night before because of my father's emergency. There is also no continental breakfast and the food was not very good. Drinks are not included in the buffet price. We paid $3.50 for a small glass of orange juice. When I checked out and brought up the noise issue the front desk did acknowledge that they had been told the party was extremely loud and apologized for it. They really need to forewarn anyone staying in those rooms about the possible noise issue on the weekends.

Stayed: August 2017, travelled with family
Thank Lynn221972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this reviewResponded 24 August 2017

I apologize that our staff was not clearer about the potential impact of the event that was going on in the hotel. We do have events on some weekends, but never want a guest to be suprised about them. I would welcome a conversation with you to understand things better and ensure we have made things right with you. Please call the hotel at (630) 665-3000 and ask for the General Manager.

Thank you for your feedback. I look forward to finding out more so we can make our hotel as comfortable as possible for you and our other guests.

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Additional Information about Holiday Inn Chicago-Carol Stream

Address: 150 S Gary Ave, Carol Stream, IL 60188-2079
Phone Number:
Region: United States > Illinois > DuPage County > Carol Stream
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Carol Stream
Price Range: $131 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Chicago-Carol Stream 3*
Number of rooms: 193
Official Description (provided by the hotel):
*** Expanded & Upgraded Fitness Room *** Redecorated Indoor Pool & Whirlpool *** 37"LCD TV's in Every Room ***Experience the difference in service at the Holiday Inn & Suites Carol Stream The pride of Carol Stream, the Holiday Inn & Suites is located 4 miles west of I-355 off North Ave. (Rt 64), just a few minutes from companies such as Fuji Film, New Holland, Invensys, McKesson, Con Agra, Graphic Packaging, Spraying Systems, Inland Group, Smurfit Stone, Everpure, Planmeca, and more. Carol Stream is adjacent to Wheaton, Bloomingdale, Glendale Heights, and Hanover Park.This hidden gem boasts quality in every room, like free high-speed Internet, refrigerators, and pillow top mattresses. It also stands alone with its 2 room and whirlpool suites, which have been completely redecorated and feature 37" LCD & 42' Plasma TVs. Hospitals: Central DuPage Hospital and Glen Oaks Hospital. Colleges: Wheaton College and College of DuPage. Local attractions include the Billy Graham Center, Cantigny Museum and Center Ice Arena, only 25 miles from downtown Chicago with Metra Train service available to make travel easy. Families can enjoy shopping at several local malls, Cosley Animal Zoo, & Brunswick Zone (right next door). ... more   less 
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Also Known As:
Holiday Inn Chicago-Carol Stream Hotel Carol Stream
Holiday Inn Carol Stream
Carol Stream Holiday Inn

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