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Reviews (167)
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All reviewson site restaurantbed was comfortablefree wifihot tubnice indoor poolbreakfast includedcheck in was quickup to dateair conditionercleaning staffclean roomsfitness roommini fridgevery nice hotelfitness centercoffeemakerinns
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3 - 8 of 167 reviews
Reviewed 25 February 2018 via mobile

Our stay at this hotel exceeded our expectations. We came here for a conference held in the hotel. Our room was generous size, very comfortable bed, clean and quiet. The staff at this hotel went above and beyond to make our stay comfortable and meet the needs of our group. The on site restaurant served delicious and reasonably priced buffet breakfasts and lunches with excellent service. What a great experience of a team of people working well together to create a very hospitable stay. The hotel has a fitness room, pool, hot tub, guest laundry facilities and free WiFi.

Stayed: February 2018, travelled as a couple
Thank Lynne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this reviewResponded 26 February 2018

We are glad to read that you enjoyed your visit with us and are grateful for your kind words regarding our staff and service.

Thank you for sharing with your fellow travelers, and we hope to see you again...for another conference, or just a weekend away!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2017

We have our home under construction, and this HI is very convenient for us to run away to from time to time. I've never had a bad experience here. Everyone is nice and the hotel is clean. They have done nice upgrades to the hotel over the past few years however now that they are doing some changes to the restaurant, there is no available food service (whether dine-in or room service) any time between 10-5pm. That was stressful and hopefully that will be up and running soon. Cleaning staff are wonderful! Only concern we had was walking towards the front to find 7 police cars out front and in the hotel. It was very scary since I was there alone with a baby, and no one bothered to tell us what was going on.

  • Stayed: November 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank khaas966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this reviewResponded 1 December 2017

Thank you for taking a few minutes and sharing your experience at our hotel. We are grateful for your comments, recognition of our improvements and of course, your repeated business.

I apologize that you experienced a scare during your stay with us during one of your nights as well as for the changes in our restaurant operation. We plan to reopen for lunch when our new concept is complete in the spring of 2018.

Again, thank you for sharing.

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Reviewed 3 October 2017 via mobile

Amazing staff. Gm introduced himself and was amazing. Clean rooms,gym, and pool. Perfect stay. My family enjoyed every aspect. The indoor bar/restaurant was amazingly convenient. Can't find a bad thing to say.

Stayed: October 2017, travelled with family
Thank L2719IMamandak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this reviewResponded 10 October 2017

Thank you for your kind words. Our staff appreciates knowing they made a difference in your visit and we will be certain they see your thoughtful remarks.

We look forward to seeing you on your next trip our way. Thank you again.

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Reviewed 18 September 2017 via mobile

In the area again so stayed three nights. Front desk people are helpful, especially Jill. Like having a separate refrigerator and freezer and microwave at eye level. Hotel was quiet at night. Lady during the week in the cafe is very nice. Coffee available in lobby. Will give you decaf complimentary by going by Cafe. Price was right. They are making improvements to this older property.

Stayed: September 2017, travelled on business
Thank MED1500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this reviewResponded 20 September 2017

Thank you for taking to time to share your thoughts of your stay with us. I especially appreciate your recognition of the staff members who made an impact on your visit; I will ensure they see your kind words.

We are grateful that you noticed the improvements we are making to the property as well, and we look forward to delivering another great stay on your next visit with us.

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Reviewed 14 September 2017 via mobile

There's not much around within walking distance. The hotel is a little bit older but pretty much what you expect from Holiday Inn. Free wifi. No free breakfast. Fitness room did not look very appealing. Staff was friendly.

Stayed: September 2017, travelled on business
Thank Tinyfoodlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayIllinois, General Manager at Holiday Inn Chicago-Carol Stream, responded to this reviewResponded 18 September 2017

Thank you for sharing your experience at our hotel. We appreciate your kind words regarding our staff. We will be continuing some more exciting redecoration projects in the coming months and hope to have you back to see the changes. (Sadly, one will not be including breakfast with all rates, but check out our packages so you can enjoy a cooked-to-order breakfast with some value on your next visit)

Thank you again for sharing and we hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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