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Reviewed 3 July 2008

I was very pleased with my stay at the hotel. The staff seemed very helpful and friendly. I agree with most of the other reviews that the room was very nice. We had a room with a river view and the view of the river and Navy Park was excellent. Periodically a water cannon would be shot across the river. In the late afternoon, you could see a rainbow when it was going off. If you have a room on the other side, you are staring into an office building.

There was plenty to do within walking distance. We did a walking tour of deco buildings put on by CAF and also a boat tour. Prices in the hotel are expensive but there are plenty of restaurants close by including Morton's. A great breakfast spot is The Corner Bakery at Michigan and Wacker.

The sun did shine in the room in the morning. Actually, a beautiful sunrise. Don't know if you can shut the drapes, but we are early risers anyway.

Two things I didn't like was the cost of parking ($50 a day) but I guess that is the going rate. However, they did charge for the fitness center which I thought was inappropriate. So, I just ran the stairs in the stairwell instead.

Date of stay: June 2008
  • Trip type: Travelled as a couple
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Thank one2watc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SwissotelChi, Director Marketing Programs and Public Relations at Swissotel Chicago, responded to this reviewResponded 20 August 2008

Thank you for taking the time to write a review on your recent stay at Swissotel Chicago.
We are delighted that you enjoyed your stay and look forward to welcoming you back soon.



Kindly,
Swissotel Chicago Management

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Reviewed 2 July 2008

When I received an email alert from a Travel Newsletter regarding a great rate at Swissotel in Chicago, I had to check it out. Booked a two night stay at the rate of $109 per night, which is outstanding in downtown Chicago, in my opinion.

We had a huge corner room with a view from the 29th floor out to the lake and downtown. It also happened to be the first weekend for the 2008 Taste of Chicago, so we were a short 3 block walk from Grant Park.

Date of stay: June 2008
  • Trip type: Travelled as a couple
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Thank Jim H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SwissotelChi, Director Marketing Programs and Public Relations at Swissotel Chicago, responded to this reviewResponded 20 August 2008

Thank you for taking the time to write a review on your recent stay at Swissotel Chicago. We are thrilled that you enjoyed your stay.



Kindly,
Swissotel Chicago Management

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Reviewed 30 June 2008

Our rooms (along with many others) were still not ready by 8pm. We pre-checked in @ 11am and were able to check into 1 room......came back at 8pm...the other two rooms were not clean. We were a large group of women in town for a celebration. Since we couldn't check into the other rooms, we were not able to get ready and thereby missed our dinner reservations. The hotel staff was not helpful at all. They offered 2 free drinks---we had 10 women in our party.

The doormen were very nice. The front desk were polite but not helpful at all. Two of our group decided not to stay. We decided to return a room---seriously, people were waiting in the lobby to check in for hours----thinking that it would help other travelers. We hadn't even entered the 3rd room and felt we were helping the hotel out. They didn't charge us for the room----but, also did not offer any type of compensation to the woman who arranged these rooms in FEBRUARY. I asked for free breakfast for 8. They were not able to do anything.

I have stayed many places and have never had a hotel act as if it were normal to not be able to check in until after 8pm. And to offer nothing to the woman who paid in advance and booked in advance-----terrible customer service.

Many guests were sent to other hotels (including a pregnant woman who was going to have to switch hotels twice in one vacation). Many were still sitting in the lobby when we finally went out for dinner.

Beautiful view and bathroom----terrible service and overall management.

Date of stay: June 2008
  • Trip type: Travelled with friends
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1  Thank rjlew98
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SwissotelChi, Director Marketing Programs and Public Relations at Swissotel Chicago, responded to this reviewResponded 21 August 2008

Thank you for taking the time to write a review on your recent stay at Swissotel Chicago. Your feedback is invaluable as it allows us to continuously improve.



Kindly,
Swissotel Chicago Management

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Reviewed 23 June 2008

I travel to Chicago for work & leisure a few times a year, and have been meaning to try the Swissotel.

I was pretty underwhelmed overall. The room itself was mostly fine, but in general the stay was just OK.

THE RESERVATION: I found a decent rate on TravelZoo and booked it directly on the Swiss website about a month before my stay. I called the day before to confirm, and no one could find any record of my reservation. I even e-mailed my confirmation to the gentleman in reservations, and all he could do (after several calls and him agreeing that their system had simply lost my info) was forward my e-mail to the reservation manager. And when I called the next morning to ensure it had been addressed--guess what--the reservation manager had no idea and I needed to start over with the explainations and fixing. All this, and I was assigned a room with a view of mostly the office building next door. I'd like to think they would have marked my reservation for a better room, given all the hassles.

THE ROOM: My room was comfortable (very good bed linens and towels) and clean. There's an Ipod docking station but I never was able to make it work with my Ipod. The drapes don't block the light, however, so even with a west-facing room it was bright very early in the morning.

THE DINING: I had breakfast in the hotel restaurant and room service. The restaurant was steep, even for a business hotel. Oatmeal/toast/bacon took me close to $40. Room service, however, was prompt and good. I had for a surprisingly large and yummy pizza--there was easily enough for two. I chose chicken/spinach/artichoke and was tickled that I got to relax in my room with a meal ($16 for the pizza) that fit well within my expense report limits.

THE ANNOYANCE: Upon checkout, I asked the concierge about how long the shuttle ride to O'Hare would take. I was shocked at the 90 minute time she quoted--after all, it was early on a Saturday--but she was insisted that was the travel time so I scheduled myself accordingly. As it turned out, it was just under 45 minutes, and I had lots of time to kill at the airport.

THE LOCATION: Overall, the location is just OK--it's walkable to Mag Mile, State Street (just under a mile), theatre district, Navy Pier (again, just under a mile), a nearby movie theater, and restaurants. But unlike other comparable hotels, there aren't delightful restaurants and great shops just outside the door--you'd better wear comfortable shoes at all times.

IN SUM: It was missing the amenities I've come to enoy and expect--turndown, free internet, high quality toiletries--from hotels in this price range. It may be fine for corporate gatherings, but for the independent business traveler or the family on a leisure trip, you can do better. If you just need a place to crash, the Swiss is fine. But if you want to enjoy the hotel and the city, I'd suggest the Omni or the a boutique spot like Monaco or Amalfi for a more enjoyable stay.

Date of stay: June 2008
  • Trip type: Travelled on business
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1  Thank Grek
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SwissotelChi, Director Marketing Programs and Public Relations at Swissotel Chicago, responded to this reviewResponded 21 August 2008

Thank you for taking the time to write a review on your recent stay at Swissotel Chicago. Your feedback is invaluable as it allows us to continuously improve.



Kindly,
Swissotel Chicago Management

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Reviewed 20 June 2008

We stayed here for 2 nights. When I tried to check in, they told me I didn't have a reservation. I knew I did, and had printed out the confirmation #, but had left it in our car, which was valet parked at a different hotel. They checked me in, but I asked them to make sure I wasn't charged for a one night no show, on the reservation they couldn't find. They said again that they didn't have any other reservation for me, so I accepted their word. The room was nice, spacious, my girls loved it. The beds were super comfy, and the girls loved the separate shower and tub. The water in the shower took a while to get warm, but it was worth it once it did. We came back in late from a graduation, and asked at the front desk if they had any delivery menus. The clerk acted like he didn't know what we were talking about, then finally gave us one menu for a pizza place. The elevator was non existent when we were trying to go down to check out. When we got to the elevator, another family said they had been waiting 15 mins, and we waited about 10 more. Then I pressed the up button, and one came right away. I said we'll just ride it up, then down, and the other family got on too. We did that, and after only one stop we were down in a jiffy. Several weeks later I checked my credit card statement, and surprise! I had been charged for 2 nights on one credit card (correct) and one night on the credit card that I had used to guarantee the reservation that they couldn't find! To their credit, when I called, they took my information and called me back and said they would credit back that night's charge, but they couldn't/wouldn't explain how the mixup happened. With all the nice hotel choices out there, I don't think I will be back to the Swissotel. The bed was comfy, but the negatives outweighed the positives in this case for me.

Date of stay: May 2007
  • Trip type: Travelled with family
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Thank ponchogrl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SwissotelChi, Director Marketing Programs and Public Relations at Swissotel Chicago, responded to this reviewResponded 21 August 2008

Thank you for taking the time to write a review on your recent stay at Swissotel Chicago. Your feedback is invaluable as it allows us to continuously improve.



Kindly,
Swissotel Chicago Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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