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Reviewed 18 July 2017

Rooms were spacious, modern and clean. Great to spend our anniversary trip right next to cool clubs, restaurant and sites.
Mette gave us great service at the front desk! #TeamScandinacvia
and late check out because of the late lunch we had worked really fine, thanks!

Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank happycamper902016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brittany R, Manager at Swissotel Chicago, responded to this reviewResponded 24 July 2017

Dear Happycamper902016,

Thank you for your feedback in regards to your stay with us. We are pleased that you choose to stay with us for your anniversary!! #TeamScandinavia is catching on with Mette at the front office! She will be please that she was able to make your stay a great one! We hope to see you again on your next anniversary!

Kindest Regards,
Brittany R

Marketing Manager - Swissotel Chicago
brittany.robbins@swissotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2017

I really enjoyed my stay at the Swissotel it was an overall great experience. However the help from Demetrie made the stay exceptional. He was very personable and made sure that all of my questions were answered. He took the time to make sure I had everything I needed to make my stay go smoothly. It is due to this service that I would recommend staying here to others. Thanks Demetrie!

Date of stay: July 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Danielle W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brittany R, Manager at Swissotel Chicago, responded to this reviewResponded 24 July 2017

Dear Danielle W,

Thank you for your feedback in regards to your stay with us. We are glad that you would recommend other staying here as we do pride ourselves in the service that we provide. Demetrie is one of our stars and we will be sure to share this feedback with him! See you next time!

Kindest Regards,
Brittany R

Marketing Manager - Swissotel Chicago
brittany.robbins@swissotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2017

We absolutely loved this hotel. Thank you to the staff for being amazing during the Rock n Roll 1/2 and 10k. They were really accomodating and super fun and helpful. I would live here if I could!! the location is amazing and within walking distance to so much. Thank you Swissotel!

Date of stay: July 2017
Thank mdmsings
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brittany R, Manager at Swissotel Chicago, responded to this reviewResponded 24 July 2017

Dear mdmsings,

Thank you so much for your wonderful feedback- we wish you could live here too! It's so great to hear we were helpful, fun and accommodating- this is our goal with all of our guest experiences. Hope we see you for your next race!

Kindest Regards,
Brittany R

Marketing Manager - Swissotel Chicago
brittany.robbins@swissotel.com

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Reviewed 18 July 2017

We stayed at the hotel for 3 nights (July 3rd through July 5th) and were delighted. Our room was lovely with a wonderful view, the service was impeccable, and the location was convenient to everything we wanted to do throughout our trip. We had a "hiccup" with the toilet in our bathroom, and the Director of Front Office went above and beyond our expectations by moving us to a very grand/luxurious room with a spectacular view. I wish there were other Swissotels in the U.S. because after our experience in Chicago, they would become our first choice to stay in when we travel. Great staff, great service, and great location!

Room tip: Corner rooms provide the best views.
Date of stay: July 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Joan K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brittany R, Manager at Swissotel Chicago, responded to this reviewResponded 31 July 2017

Dear Joan K,

Thank you for your feedback in regards to your stay with us. We are pleased that you choose to stay with us for the July 4th holiday, but are disappointed that you experienced issues at the beginning of your stay. We are please that Ben Hou, Director of Front Office, was able to go above and beyond to turn around the bumpy start, and make this stay memorable. We love that Swissotel will become your hotel of choice next time you are in Chicago! See you next time!

Kindest Regards,
Brittany R

Marketing Manager - Swissotel Chicago
brittany.robbins@swissotel.com

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Reviewed 18 July 2017

With the help of my amazing booking agent, Val really stepped it up and got me an outstanding room with a great view of the city and river/lake from the 28th floor. She made things even easier for me with an early check-in and late check-out which is pretty rare these days in a hot location. And here's the kicker...when I told her that my birthday was on Saturday, she surprised me by sending a a mini cake, chocolates, and a bottle of champagne to my room. Hands down, my best hotel stay ever and I will absolutely ask for Val when I make my next reservation at the Swissotel.

Room tip: The views facing the river to the south were amazing.
Date of stay: July 2017
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
2  Thank haqfurqan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brittany R, Manager at Swissotel Chicago, responded to this reviewResponded 24 July 2017

Dear Haqfurqan,

Thank you for your feedback in regards to your stay with us. We are pleased that you chose to celebrate your birthday with us and that Val was able to assist you with all of your needs. We will be sure to share this review with her and the rest of the hotel! We will see you on your next Birthday!

Kindest Regards,
Brittany R

Marketing Manager - Swissotel Chicago
brittany.robbins@swissotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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