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Holiday Inn Express Hotel Cass
Ranked #114 of 191 Hotels in Chicago
Reviewed 16 October 2017

The rooms were clean and the breakfast was better than most Holiday Inn Express hotels. Yes, the rooms are very, very small. The bathroom had little to no counter space but I used the window sill. The bathroom could have been a lot better. The only drawer space was a night stand in the closet. The bed in the room was a queen size(or so they say). I'm 6' 4" and my feet hung off the bed. This is not normal for a queen or king size bed. I did take a measurement and mine showed the bed was only about 75" which is a little short. I was alone but this room would be tight for more than one person. The only other thing I would share is that their website states the rooms have a mini fridge. Mine did not and when I question the front desk they stated those were only in the kings. I noted that the website did not make that distinction and one was brought to my room.

Room Tip: If room size is a concern, I would assume a king or two doubles.
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  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Darren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 17 October 2017

Hi Darren M - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed your hot, complimentary full breakfast spread. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Refrigerators and microwaves are available upon request and we'll deliver them to the room if available at that time. We appreciate your feedback, and we hope to welcome you back in the future.

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24 - 28 of 1,083 reviews

Reviewed 12 October 2017 via mobile

Room was clean, close to everything but very very small. There wasn’t even end tables or much room to walk around the bed. Parking is an additional cost, don’t do it through the hotel. Google cheap parking Chicago and find one close. Much cheaper option! We heard a woman yelling really late at night, which woke us up. The breakfast in the morning was a big spread and complimentary. We left very early to watch a race and t was ready before the said time so we were able to enjoy it. Great experience for the money.

Stayed: September 2017, travelled with friends
Thank Cecelia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 14 October 2017

Hi Cecelia W - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed your stay, as well as our hot, complimentary full breakfast spread. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Valet parking is competitive with the downtown area and comes with unlimited in & out privileges. We hope to see you again soon.

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Reviewed 26 September 2017 via mobile

This hotel is located on a paralel street of michigan avenue ( magnificent mile) and all main tourist attractions are at walking distance.
My room was small but nice and all new.
Sometimes a bit noisy with all the sirenes making it at night difficult to sleep non stop but not a real issue.
Reception could be a bit more friendly and happy but it was okay.

Stayed: September 2017, travelled solo
Thank Jackybossuyt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 27 September 2017

Hi Jackybossuyt - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed your stay. We appreciate your feedback, and we hope to welcome you back in the future.

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Reviewed 16 September 2017 via mobile

Rooms very small, no views at all. Rooms clean but dated even tho they tried to update. Rather pricy for what you get and free breakfast is a problem, as they run out of food and not enough seating at all, we watched employees eating while we tried to eat. Next visit we will try elsewhere.

Stayed: September 2017, travelled as a couple
Thank Pamela O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 16 September 2017

Hi Pamela O - Thank you for your review following your recent stay with us. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We are looking into the situation and will conduct remedial training as appropriate. We appreciate your feedback, and we hope to welcome you back in the future.

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Reviewed 7 September 2017

Very impressed with this hotel. My room was small, but it was well appointed and very modern and comfortable. The location is outstanding, in the River North neighborhood close to restaurants, etc. Check in was a breeze, complimentary breakfast great. For the price, I feel this hotel exceeded all expectations.

  • Stayed: September 2017, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank HoosierinDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TODD V, Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 7 September 2017

Hi HoosierinDC - Thank you very much for posting your review. We are thrilled to hear that you enjoyed your stay, as well as our location in the heart of the Loop. We hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel Cass

Address: 640 N Wabash Ave, Chicago, IL 60611-2726
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #114 of 191 Hotels in Chicago
Price Range: $97 - $481 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel Cass 2.5*
Number of rooms: 174
Official Description (provided by the hotel):
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 
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Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago

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