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Reviews (1,126)
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All reviewsrooms are smallthe magnificent milegreat locationfree breakfasttwo blocksyogurttrader joesdowntown chicagothe breakfast areamag mileplace to sleepnavy piermichigan avefront desk staffwalked everywherean older hotelself park
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Reviewed 12 October 2017 via mobile

Room was clean, close to everything but very very small. There wasn’t even end tables or much room to walk around the bed. Parking is an additional cost, don’t do it through the hotel. Google cheap parking Chicago and find one close. Much cheaper option! We heard a woman yelling really late at night, which woke us up. The breakfast in the morning was a big spread and complimentary. We left very early to watch a race and t was ready before the said time so we were able to enjoy it. Great experience for the money.

Stayed: September 2017, travelled with friends
Thank Cecelia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 14 October 2017

Hi Cecelia W - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed your stay, as well as our hot, complimentary full breakfast spread. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Valet parking is competitive with the downtown area and comes with unlimited in & out privileges. We hope to see you again soon.

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Reviewed 26 September 2017 via mobile

This hotel is located on a paralel street of michigan avenue ( magnificent mile) and all main tourist attractions are at walking distance.
My room was small but nice and all new.
Sometimes a bit noisy with all the sirenes making it at night difficult to sleep non stop but not a real issue.
Reception could be a bit more friendly and happy but it was okay.

Stayed: September 2017, travelled solo
Thank Jackybossuyt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 27 September 2017

Hi Jackybossuyt - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed your stay. We appreciate your feedback, and we hope to welcome you back in the future.

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Reviewed 16 September 2017 via mobile

Rooms very small, no views at all. Rooms clean but dated even tho they tried to update. Rather pricy for what you get and free breakfast is a problem, as they run out of food and not enough seating at all, we watched employees eating while we tried to eat. Next visit we will try elsewhere.

Stayed: September 2017, travelled as a couple
Thank Pamela O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 16 September 2017

Hi Pamela O - Thank you for your review following your recent stay with us. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We are looking into the situation and will conduct remedial training as appropriate. We appreciate your feedback, and we hope to welcome you back in the future.

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Reviewed 7 September 2017

Very impressed with this hotel. My room was small, but it was well appointed and very modern and comfortable. The location is outstanding, in the River North neighborhood close to restaurants, etc. Check in was a breeze, complimentary breakfast great. For the price, I feel this hotel exceeded all expectations.

  • Stayed: September 2017, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank HoosierinDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TODD V, Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 7 September 2017

Hi HoosierinDC - Thank you very much for posting your review. We are thrilled to hear that you enjoyed your stay, as well as our location in the heart of the Loop. We hope to see you again soon.

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Reviewed 3 September 2017

A nice central hotel, very small breakfast room. Nice tray with coffee machine in corner of room - no power point anywhere near it though, tray had to be placed on the floor between the beds. One small lift, 23 floors so arriving with a group made for a long wait to get to rooms.

  • Stayed: August 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Moyra J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 6 September 2017

Hi Moyra J - Thank you very much for posting your review. We are happy to hear that you enjoyed our location in the heart of the Loop. We appreciate your feedback. We hope to welcome you back in the future.

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