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Waldorf Astoria Chicago
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Reviews (2,540)
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Reviewed 20 January 2013

My wife and I chose the Waldorf Astoria Chicago for a one night get-a-way. As having had the opportunity to stay at some of Chicago's other wonderful hotels, we were really looking forward to a outstanding experience at the Waldorf.

The Good
The hotel staff was truly fantastic. From the valet, to the check in agent, to the bellhop, to the building engineer (who we unfortunately got to know due to numerous problems with our room). The location is also fantastic. The hotel is minutes away from anything you could want in the way of food or shopping.

The Not-so-Good
Here is a list of things that were wrong with the room:
- the fire place did not work.
- some of the cable channels (hbo, show time) did not work
- the television in the bathroom did not work
All of the above items were fixed by the staff engineer.
Below is a list of items that were annoying that we did not call the engineer for:
- the faucet for the soaking tub had a leak and soaked the bathroom floor
- every time the hvac system kicked on, one of the vents in the room rattled loudly. I could not figure out which one it was.
- the coffee table in the living room area was about to fall apart to the point we were afraid to rest anything on top of it
- the extra linens for the room are stored in a sealed bag in the closet. The zipper to the sealed bag was broken so we were not able to access the extra pillows.
- the refrigerator drawer would not stay closed, so the alarm kept sounding. I was able to lean a suitcase up against it to keep it closed.
- the sofa in the living room smelled really bad

Also, the view leaves a lot to be desired. We were on the fifteenth floor, I believe the views would be a lot better on higher floors.

In summary, great staff, great location but the rooms should be really gone through and assessed.

With numerous other options for top notch hotels in Chicago (trump, four seasons, etc) I'm not sure the Waldorf would be our first choice.

  • Stayed: January 2013, travelled as a couple
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2  Thank midwestsmiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this reviewResponded 22 January 2013

Dear midwestsmiths,

Thank you so much for your feedback regarding your recent stay with us. Feedback like yours enables our continuous pursuit of excellence in everything we do. Thank you also for your kind words regarding our service team. I am delighted to learn that you were efficiently assisted throughout your visit and that you found the hotel’s location quite convenient. On the other hand, I am terribly sorry about the inconsistencies you experienced in the quality of our product. I have brought your concerns to our Executive Committee for further review and immediate action. I will look forward to the opportunity to regain your faith in our ability to properly serve you.

Sincerely,
Richard R. Evanich
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2013

Pure elegance. Been looking forward to a stay here and my wife and I escaped from the kids for a night downtown. We live in Chicago so this is all about the hotel. Who cares about going outside! Fireplace, amazing shower and super spa. Haven't eaten here yet but I am sure it is amazing. Didn't get an upgrade as I was hoping but the hotel is booked. Oh well. It is pricy but the no gratuity policy both saves money and fits the hotels style.

  • Stayed: January 2013
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Thank Joe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2013

Just stayed at the Waldorf on another business trip and they fully lived up to their reputation! Friendly and accomodating service along with world-class accomodations - everything you would expect from a hotel of their caliber. If you are looking for the best place to stay in Chicago, the Waldorf Astoria is it hands down!

  • Stayed: January 2013, travelled on business
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3  Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this reviewResponded 22 January 2013

Dear Jeff S,

Thank you so much for choosing the Waldorf Astoria Chicago as your hotel of stay during your last business trip into the Windy City. I am delighted to read that you felt welcome and that our service team was able to efficiently assist you throughout your visit. We truly value your patronage and can’t wait to welcome you back when your travels next bring you to Chicago either on business or pleasure.

Sincerely,
Richard R. Evanich
General Manager

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Reviewed 18 January 2013

This hotel is one of the best hotels in Chicago. It is like being at home. It is extremely quiet, never a busy lobby and elegant in every way. Each room has a fireplace and the decor was very pleasing and tranquil. We would highly recommend this hotel and the location is absolutely perfect!

  • Stayed: January 2013, travelled with family
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3  Thank Debra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this reviewResponded 22 January 2013

Dear Debra S,

Thank you so much for your review of your recent stay at the Waldorf Astoria Chicago. I am delighted to read that you enjoyed the location and ambiance of the hotel and its overall décor, especially the warm residential feeling of our guest rooms. Thank you also for recommending our hotel. We will look forward to welcoming you and your family back in the very near future!

Sincerely,
Richard R. Evanich
General Manager

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Reviewed 17 January 2013

I just completed a survey the hotel sent me and will repeat: Beautiful hotel, outstanding room/suite and Excellent staff! Life is short; everyone should stay at the Waldorf at least once. This is a real luxury hotel. Gorgeous lobby with stunning chandelier and marble floors. We had a huge suite with balcony, fireplace, microwave,refrigerator, freezer with ice. Even had a tiny tv in the luxurious bathroom- how great is that!.Suite was in pristine condition with comfortable bed, lovely soaking tub with very nice bath amenities and soft towels. It felt like a luxury apartment/condo and I told the staff we were moving in permanently! Turn down service every evening consisted of complimentary bottled water and a card with next days weather report. Hotel is in an excellent location, just couple blocks to Michigan Ave, close to 900 Shops and Water Tower Place. Near lots of great restaurants on Rush Street. One of the best perks is ability to use their friendly and gracious drivers for visits within 2 miles (based on availability). All the staff we encountered from front desk, door attendants, concierge, drivers and housekeeping were pleasant and professional. A special thanks to Martin who checked us in and was so very welcoming and helpful during our stay; and to Al the excellent concierge who went out of his way to track down a magazine I asked for (above and beyond the call of duty and truly appreciated!) and to our personable and friendly driver, Joe, who we enjoyed some short rides with. Door staff and front desk always greeted us with a warm smile when we returned to hotel and it made us feel very welcome. We travel fairly frequently for business and pleasure and this was one of our best hotel stays, ever! A very memorable visit.The Waldorf Astoria Chicago rocks! We can't wait to return.

Room Tip: If you book a suite, they are huge!
  • Stayed: January 2013, travelled with family
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7  Thank FloridaTravelerG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this reviewResponded 22 January 2013

Dear FloridaTravelerG,

Thank you so much for taking the time to post your review of your recent stay with us on TripAdvisor and for completing the hotel’s survey as well. Your feedback is tremendously important to us. I am delighted to read that you enjoyed your suite, with all of its unique amenities, the hotel’s location, and that our team was able to efficiently assist you throughout your stay. Thank you for your kind comments regarding our service team, but especially with regard to Martin, Al and Joe. I will certainly share your remarks with the rest of the staff. We truly value your loyalty and can’t wait to our next opportunity to create another memorable experience for you and your family!

Sincerely,
Richard R. Evanich
General Manager

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