First the good news. The staff at this hotel is extraordinary-very friendly & helpful. We were greated every time we came in or stepped out of the elevator. Parking valets were great & housekeeping was very efficient and fast. Absolutely the best we have ever encountered at any hotel. The room was clean & the bed was very comfortable. The air conditioning worked great and it was HOT! The location is great, close to everything. HOWEVER, the room was tiny. We've stayed in alot of hotels in Chicago & have NEVER had a room this small. Even historic hotels that we've stayed in had rooms larger than this. It is billed as a corner king room which by definition indicates there will be windows on 2 walls and implies a slightly larger room (as in a "corner office"). Wrong on both counts. If you look at the hotel website there are no pictures of the corner king room. Also there are no pictures of the tiny bathroom sink counter, only pictures of the much larger counter there we did NOT have. It was 36" wide at MOST. There were 2 chairs in the room, one of which was the desk chair. Both were very uncomfortable and not really intended to sit in to watch tv, eat or drink a cocktail.
To summarize, we really liked the hotel, but were extremely disappointed with the actual room to the point of feeling mislead.

i like this format of hotel - good quality and includes breakfast. honestly - it looks better on line than in person , the lobby is not much to write home about.
the staff was very nice and the location just above the mag mile was perfect.
room was comfy, beds a little hard. breakfast was good and they handled a big crowd well.
we were in the middle of college visits and stayed in chicago one night because, well, chicago is an amazing city! we went to see wait wait don't tell me in the loop, which is south on mag mile, over the river and a few blocks- it was an easy and enjoyable walk both ways. so much fun to wake up in the am and then do the north end of mag mile.
chicago, like most cities, hotels are a little pricy, picked this one on price, it's marriot (points) and breakfast. parking is pricy - $42 valet, but less than other places. it is prettier on the website than in person
staff was great

I organized my family reunion in Chicago and we had a worry free stay at the Fairfield Inn. Everyone in my group was extremely happy with their accommodations, the attention and high level of service from the hotel staff. One individual who really stood out was Cruz the bellman/ concierge. He was always willing to help and displayed the highest level of customer service. His warm smile and demeanor was at the top of everyone’s list.

Stefanie Killey was also a pleasure to work with. Her attention to detail and thorough follow-up went a long way to make this a very successful family reunion.

The location was steps away from Michigan Avenue shopping and attactions. I will definitely come back again.

Darren Jackson