At the outset, Am a great fan of the Dunkin and I have most of my breakfast here, when away from home and when traveling. Last week I was at this location with my wife and another couple, with whom we were vacationing. The bad service just amazed me. The lady taking the orders heard the egg and cheese on a croissant order as egg cheese and sausage on a croissant. On being called for the order, I did point out the sausage on the sandwich and the complained at the counter. The lady had no expression or anything that would resemble apologetic. Seeing me this guy from the other counter came in and apologized for the wrong order and mentioned that I was overcharged and was kind enuff to get me back my couple of bucks for the two sandwiches with sausage. The latte we ordered, was burnt and really not worth the money you pay for it. The other couple had ordered hot chocolates and were first visitors of Dunkin, their hot chocolate was not only inside the cup but outside as well. The cup was totally stained on the outside with overflowing hot chocolate. I really think the person who served that should get their basics right about serving people. They for sure won't be going back to any of the dunkins. The positives , for a place of bad service they had neatly maintained restroom. Avoid as you have other options nearby- other Dunkin locations and Starbucks.
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