We traveled to Chicago to celebrate our milestone anniversary. We are lifetime Marriott titanium members and have traveled worldwide to many Marriott properties. This one is amongst the worst.
The place was an absolute zoo… Filled with kids running in the halls all night long with no security to patrol. We couldn’t sleep.
They have severely cut their staff so long lines at the front desk and ZERO management or customer service.
There seemed no regard for Covid protocol. Even housekeeping staff were not wearing masks. Only two of three elevators were working and were very slow so none of the guests followed the Covid guidelines one family per elevator trip which crowded guests into the elevators.
- Room service