Several issues with this hotel! In the times of covid-19, one would think that a hotel chain would take care of its hotel guest with status. My partner and I booked a Superior King Suite, and at check-in, we were given a standard “Classic King.” Our friend who also booked the same level or room checked in after us and was assigned the correct room type. At the time, no one at the hotel could assist us in the lobby, and we were told to call in on Monday and speak with the manager. After speaking with Marriott Bonvoy Elite customer service desk, they informed me that there was nothing that they could do. I then called to talk with the hotel manager herself, and she told me that it was the correct room and that if I really wanted, she would go up and look at it. Something tells me that she didn’t. The Marriott AC Chicago Downtown simply did not provide the proper customer service and took advantage of an LGBTQ couple. I would NOT recommend this hotel to anyone. Furthermore, I will be looking into booking with Hilton or another chain that does not discriminate on an LGBTQ couple.

Just wanted some alone time for the weekend the location of this hotel it perfect. Its in the center of everything. The room size is great and the shower was amazing. Will stay at if in Chicago again in the near future.

We had a wonderful stay at this property. The style of the rooms is distinct and different than other traditional American hotels that we stayed in- it is a cool change of pace. The workout room is very spacious and the pool is very nice. Covid precautions are being observed and we felt very comfortable in this environment. Checkin staff was very pleasant and accommodating. Room was very clean and well appointed. Definitely a recommended downtown stay in Chicago.